Customer Service Representative

1 week ago


Farmingdale, United States Lincare Full time

**Lincare** is a leading respiratory care products and services company, with local centers throughout the United States, and is headquartered in Clearwater Fl. This **Customer Service Representative **is for our **Farmington NY **center.
- Work directly with medical professionals and physicians to facilitate patient care
- Advocate for and work in lockstep with chronic patients
- Work for an organization that rewards success and fosters a culture of promotion

**Job Responsibilities include**:

- Provide outcome-based solutions for our physician referral sources and existing patient population
- Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
- Prepare and analyze the billing and setup paperwork for patient services
- Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
- Recommend potential products or services to management by collecting patient information and analyzing customer needs
- Actively participate in the training of new customer service and sales personnel

**Qualifications**
- High school diploma or GED preferred
- Proven work experience required
- Strong ability to communicate over the phone in a friendly and professional manner.
- Multitasking capabilities
- Computer and technological literacy
- Positive and professional personal image

**Physical Demands**:
This employee must occasionally lift and/or move up to 25 pounds

Pay: $19.00 - $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance

Experience level:

- 1 year

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person



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