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Customer service representative

3 months ago

Farmingdale, United States Randstad Full time

A large appliance company in Farmingdale, NY is hiring an Entry Level Customer Service Representative to join their growing team We are seeking an upbeat and reliable professional seeking a new opportunity to grow in the customer service field This is a fully in office temporary to hire opportunity. Every other Saturday is required after training is complete (Hours: 9am to 2pm on Saturdays only). If you are interested, please apply to this position or send your resume to jenn.eng@randstadusa.com for immediate consideration

salary: $18 - $19 per hour
shift: First
work hours: 9 AM - 6 PM
education: High School

Responsibilities

  • Answer calls promptly, providing accurate information and resolving issues efficiently.
  • Assist with account setup, updates, cancellations, and process orders, returns, and exchanges.
  • Troubleshoot technical issues, escalate complex problems, and ensure complete resolution.
  • Update customer information accurately and ensure data confidentiality and security.
  • Provide clear, concise, and empathetic information, adapting to diverse customer needs.
  • Product and Service Knowledge:

    • Stay informed about products and services, educating customers on features and benefits.
  • Team Collaboration:

    • Work collaboratively with team members, sharing feedback and contributing to a positive environment.
  • Adherence to Policies and Performance Metrics:

    • Follow company policies and guidelines, meeting or exceeding performance indicators (KPIs).
Skills
  • Follow-up
  • Active Listening
  • Telephone Etiquette
  • Empathy
  • Interpersonal Sensitivity
  • Adapting to Change
  • CRM
  • Typing Skills
  • Basic Software Skills
  • Basic Computer Skills
  • Customer Service
  • Customer Relations
  • Customer support
  • Call Center Support
  • Phones
  • Emails
Qualifications
  • Years of experience: 0 years
  • Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.