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Customer Service Representative
4 months ago
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. This is a full-time position with opportunities for growth and development.
**Responsibilities**:
- Handle inbound and outbound customer calls in a professional and courteous manner
- Assist customers with product inquiries, order placement, and issue resolution
- Provide accurate information regarding product features, pricing, and promotions
- Upsell additional products or services to maximize sales opportunities
- Communicate effectively in both and English to assist bilingual customers
- Maintain customer records by updating account information and order details
- Analyze customer needs and recommend appropriate solutions
- Follow up with customers to ensure their concerns are resolved in a timely manner
**Requirements**:
- High school diploma or equivalent
- Previous experience in customer service or sales is preferred
- Excellent phone etiquette and strong communication skills
- Bilingual proficiency in Spanish and English is required
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Strong problem-solving skills and the ability to analyze customer needs
At our company, we value our employees and offer competitive benefits including health insurance, paid time off, and opportunities for career advancement. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you
Please note that all positions at our company are paid positions.
Pay: $16.85 - $20.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Application Question(s):
- Do you have
**Experience**:
- Customer service: 1 year (required)
Ability to Relocate:
- San Diego, CA 92123: Relocate before starting work (required)
Work Location: In person
