Collections Specialist

3 weeks ago


Philadelphia, United States London Financial Full time

Seeking a **Collections Specialist** to join our growing team

Compensation: $22-24/hour

**Location**: On-site in South Philadelphia, PA
- **Monitor Accounts Receivable**:

- Track and identify overdue accounts to ensure timely collection.
- **Customer Contact**:

- Negotiate payment plans to collect outstanding balances in installments when necessary.
- **Resolve Billing Concerns**:

- Address and resolve customer billing issues promptly.
- Secure delinquent accounts receivable while maintaining good customer service.
- **Record Maintenance**:

- Maintain accurate records of all contacts and attempted contacts with customers regarding delinquent accounts.
- Keep detailed records of any payments collected from customers.
- **Documentation Submission**:

- Provide necessary documents such as statements, invoices, and credit memos upon request.
- **Issue Identification and Management**:

- Identify underlying issues causing account delinquencies.
- Discuss and report these issues to management for resolution.
- **Process Payments**:

- Handle credit card payments as needed to facilitate collections.

**Qualifications**:

- Strong communication skills.
- Ability to handle difficult conversations with tact and professionalism.
- Detail-oriented with excellent organizational skills.
- Proficiency in using accounting software and MS Office Suite.
- Previous experience in collections or a similar role preferred.

Pay: $22.00 - $24.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Weekly day range:

- Monday to Friday

**Experience**:

- Microsoft Excel: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Philadelphia, PA 19148 (required)

Ability to Relocate:

- Philadelphia, PA 19148: Relocate before starting work (required)

Work Location: In person



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