Quality Assurance Manager

1 month ago

Glendale, United States Counseling4Kids Full time

**Job Title**:Quality Assurance Manager

**Department**:Compliance & Quality Assurance

**Reports To**:Director of Compliance & Quality Assurance

**Hours**:Full Time, 40 hours (M-F; Occasional evening and weekend work required)

**FLSA Status**:Exempt,

**Employment Type**: Contract to Hire

**Field-Based**:No, but regular travel between the Torrance and Glendale offices will be required**.
**About Us**: Counseling4Kids (C4K) has been serving children and families for over 20 years. We were founded with the goal of providing mental health services to children in Los Angeles County’s foster care system. We responded to the immense need for mental health services to help these children heal from the abuse and neglect they had suffered. Initially, the C4K treatment program had eight therapists providing services for 25 clients. Our range of services include: individual therapy, family therapy, psychological evaluation, medication support, case management and referral to community resources. C4K is currently in a transformation state as we are looking to build a large team of highly skilled, licensed therapists providing assessments and weekly therapy to children and youth. Our goal is to create an agency that provides quality services to the community. You can be a part of this vision by joining our team.

**Why Work for Counseling4Kids?** Our success depends on attracting and retaining a diverse range of people who are committed to excellence, making a positive impact in the lives of children and families, and the overall promotion of healing. C4K strives to foster a community of respect, teamwork, growth and fun. In addition, we are able to offer our talented staff several benefits including but not limited to: Fully paid employee medical, dental and vision; Supplemental Insurance; Retirement plan matching up to 5%; and generous paid time off. If that weren’t enough we also offer several perks such as; time off to volunteer; access to discounted fun; lunch and learn sessions; fun team-building exercises; community networking opportunities; mileage and expense reimbursements; and CEUs, compliance and professional development access via Relias training portal and other community resources.

**About the Role**: _This is for a _contracted employee role, with an expected duration of six (months)_. _At the end of the contracted period of employment, job performance, attendance, attitude and overall interest in the job will be assessed in a performance evaluation to determine if an offer of full-time at will employment will be made, if the contract period will be extended, or if the contract will be ended without further offer of employment._

**Job Summary**:
The Quality Assurance Manager is responsible to the Director Compliance & Quality Assurance for general program support duties in line with the stated policies and procedures of C4K. The Quality Assurance Manager will support the Director in managing all related activities, including oversight of claims and billing and implementation of related policy and procedure changes. In addition, they will work with the Director to in the planning, development, implementation and coordination of agency-wide policies and programs that will contribute to its overall success and will work on special assignments upon the request of the Clinical Program Director or Chief Executive Officer. They use independent judgment and discretion to perform complex program reviews and analysis that support contract compliance and program performance, adhere to chart and program documentation requirements, program reporting and preparation for agency audits. This includes managing all documentation, quality improvement, outcome measurement and statistical analysis for departments. They shall perform the duties below.

**ESSENTIAL FUNCTIONS**:

- Quality Assurance/Quality Improvement_
- Uphold the mission and core values of Counseling4Kids.
- Oversee agency’s Utilization Review program, including organizing and supervising regular chart reviews and implementing any necessary procedural changes or trainings resulting from chart review results.
- Provide coaching and support to direct reports, via weekly supervision, evaluation of performance, and progressive disciplinary action, if needed.
- Support the Director of Compliance in Quality Assurance in overseeing the agency’s Quality Assurance and Quality Improvement program in line with Los Angeles County DMH’s procedures and contractual requirements, including the following:
- Facilitate regular QA/QI committee meetings
- Recommend and implement policy changes within the Clinical Department and agency-wide
- Review and evaluate the results of quality improvement activities
- Institute needed quality assurance and quality improvement actions, projects, and procedures
- Monitor service delivery, including client satisfaction and service capacity.
- Maintain agency policies and procedures manual.
- Mentor and support Quality Improve

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