Operations Quality Assurance Lead

2 weeks ago

Glendale Heights, United States Easyship Full time

Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world.

**Role**:

- Operations Quality Assurance Lead

**Location**:

- Glendale Heights, Chicago, Illinois (Onsite)

**Reports to-** Claire Maher, Senior Program Manager

**Key Relationships**:

- Internal - Warehouse Manager, Senior Program Managers, Head of Compliance External - Key Client

**Salary**:Up to $45,000 per annum.

**What you'll do**:

- Review the Standard Operating Procedures (SOPs) for the e-fulfillment operation; ensuring all essential processes are clearly documented and easy to digest. Work with the hub management to address any gaps in documentation
- Conduct regular audits to ensure SOPs are being effectively followed and monitoring processes are in place and working well
- Conduct quality checks on associate's work to ensure adherence to SOPs and high quality standards
- Conduct regular quality checks of customer service tickets shared with the main client to ensure adherence to quality standards
- Prepare and present weekly and monthly data on the results of all quality checks and audits
- Identify process and training gaps and work with hub management to address gaps
- Support in identification of areas for improvement and work with hub management team to implement sustainable improvements
- Support change management process within the hub
- Work with Operations Managers to ensure all SOPs are kept up to date with changes in processes, equipment or technology

**Who you are**:

- Bi-lingual English/Spanish highly desirable
- Highly process orientated individual with strong attention to detail
- Problem solving and analytical skills are highly desirable
- Strong critical thinking skills
- Comfortable working in a fast paced, entrepreneurial environment with a focus on continual improvement and technological innovation
- Experience working in eCommerce, 3PL, Parcel/Post, or Logistics industries would be highly advantageous
- Be an owner; openly challenge the status quo to ensure optimal outcomes
- Ability to prioritize critical and time-sensitive tasks

**What you'll get**:

- Competitive Equity Package: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows.
- Gym & Wellness Reimbursement: Training for a big race? Don't sweat it. We offer gym reimbursement for all employees.
- Generous Vacation Policy: We think time off is essentialand we encourage it
- 4 weeks of 'Work from Anywhere': Whether you're working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture
- Professional Development: We're here to help you hit your career goals to help get you where you want to be.
- Company issued laptop: Who wants to work from their personal laptop? Let's keep work and personal life separate
- Unlimited Coffee, Drinks & Healthy Snacks: Because we love spoiling our team

.

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