Order Operations Specialist

3 weeks ago

Bedford, United States Aspen Technology Full time

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As a key member of Order Operations, this person will have primary responsibility for reviewing signed customer contract documentation and initiating the customer order process. This individual is responsible for the review of customer purchase orders for software license and professional services purchases.

Your Impact
- Performs an initial review of order related documentation (contracts, customer purchase orders, professional services proposals, etc.) submitted by customers to ensure all required documentation is provided and complete.
- Performs quality review of customer submitted documents to ensure that the contract and the customer financial instruments do not conflict with AspenTech policies and are reflected accurately within Oracle.
- Coordinates the resolution of discrepancies with the field and ensures their timely resolution or makes corrections internally to avoid extended hold periods for customer orders.
- Prepares various customer documentation for review and signature by the VP, Revenue Recognition.
- Processes countersigned customer agreements to allow for the proper establishment of Professional Services Projects and Customer orders.
- Remediates quotes to facilitate the processing of customer orders.
- Coordinates with various cross-functional groups to resolve outstanding issues.

What You'll Need
- 1-2 years of experience working in an administration or customer service role.
- College Degree preferred.
- Experienced in working in a team environment.
- Knowledge and experience in using MS Office tools such as Excel, Word, and Outlook.
- Exceptional and professional written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Ability to work under tight deadlines and resolve issues effectively and efficiently.
- Ability to handle multiple priorities.
- Ability to work well with limited supervision.
- Excellent interpersonal skills.

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