Client Care Coordinator

4 weeks ago

Austin, United States Cenikor Foundation Full time

**Cenikor's Value Proposition - What's Your Why?**
- **PURPOSE** in your work - service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year.
- **COMPETITIVE PAY, BENEFITS, PAID TIME OFF, $2k - $4k TUITION REIMBURSEMENT, up to 10% 401K **and **BONUSES**:

- we hire and reward high performers.
- Benefits for full-time team members include Medical, Dental, Vision, Basic Life & AD&D, LTD, STD, Accident, Critical Illness, HRA/FSA
- **STABILITY** and **GROWTH** - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members.
- **CONTINUOUS LEARNING **and **PROFESSIONAL DEVELOPMENT**:

- we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals. More than 25% of our total employees have been promoted the last 4 years.
- **STUDENT LOAN FORGIVENESS** - The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here.
- The work we do isn't easy. _If you like purposeful hard work, serving others and having FUN with your team while achieving goals, Cenikor will be the right place for you_

**JOB SUMMARY**:
The Client Care Coordinator/ Educator provides substance use treatment services to a diverse population within contract and/or regulatory guidelines. Conduct life skills groups, counseling groups, and individual therapy sessions for assigned caseload. Documents treatment services in clinical file and maintains related records. Provides case management services, including COPSD and discharge planning services as appropriate to ensure client receives all necessary and required services.

**SCHEDULE**:Full Time Monday - Friday 8am-5pm

**ESSENTIAL FUNCTIONS**:

- Conduct chemical dependency counseling, relapse prevention education, and life skills group sessions.
- Document and upload clinical and administrative notes to Welligent and CMBHS within three (3) service days.
- Facilitate groups on an as needed basis.
- Work in conjunction with all facility staff to facilitate a safe environment for client recovery.
- Facilitate communication and collaboration with the individual, family/natural supports and other members of the identified wellness team-including referral providers to reduce the fragmentation in services and lags in ongoing service provision for clients at the time of discharge.
- Educate the individual, family/natural supports and other members of treatment options, community resources, etc. in order to ensure timely and informed decisions related to discharge and to promote individual self-efficacy and self-advocacy and determination.
- Contribute to client care by participating in clinical staff meetings to review client progress, treatment plans, discharge plan status and weekly client case management sessions. Report caseload activities to supervisor.
- Participate in weekly Training/Supervision as a member of the clinical team.
- Ensure documentation in the clinical record is appropriate and complies with documentation standards.
- Maintain compliance with federal and state regulatory standards as well as Cenikor policies and procedures.
- Create/maintain an updated data base of referral resources for clients within the immediate community and across State as per identified need
- Adhere strictly to HIPAA regulations in regards to client confidentiality. Maintain strict confidentiality on all foundation matters and refer questionable issues to your supervisor.
- Work closely with Program Director to uphold the core principles of Cenikor's culture and contribute to a positive working environment for all team members.
- Perform additional duties as assigned and consistent with the exempt functions as defined in this job description.

**QUALIFICATIONS FOR THE POSITION**:
**Skills, Knowledge and Abilities**:

- Possesses good oral and written communication skills.
- Experienced and/or knowledgeable in providing education and therapeutic counseling for individuals and for groups.
- Experienced and capable of identifying appropriate resources for client development and providing substance abuse counseling.
- Capable of discerning facts from opinions and remaining objective when listening to conflicting opinions.
- Experienced in working with diverse population.
- Possesses good time management skills needed to meet aggressive deadlines and prioritize multiple tasks.
- Patience, perseverance, and resilience in a challenging environment.
- Knowledge of Microsoft Office software required, including specific MS Outlook calendar experience.
- Ability to consistently uphold the Core Principles of Cenikor's Culture with all team me

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