Support Coach, Business

1 week ago

Philadelphia, United States Community College of Philadelphia Full time

Reporting to the Dean, the **Support Coach **provides a high-quality and broad range of services to students within the Division. The Coach will connect with prospective, accepted, and current Business & Technology (B&T) students to facilitate their entry into the College, connect them to resources and services available, and support increased retention & graduation rates. The Support Coach will work with B&T students to help them overcome the academic and non-academic institutional barriers they may face in their progress towards their academic goals.The Support Coach, Business & Technology Division is a **part-time **position.**College Intro**
- Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond._
- Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals._

**Specific Responsibilities**
- Reach out to current B&T students who have not registered for the upcoming semester to provide support, resources, and services; making referrals as appropriate.
- Engage in activities related to increasing student success rates within the division of Business & Technology.
- Connect and communicate with the assistant dean, department heads, program coordinators and other units across the institution as appropriate in order to address B&T student concerns.
- Act as a concierge for a cohort of B&T students by assisting them with administrative processes such as education plan interpretation, course registration and addressing financing needs; follow up to ensure successful outcomes.
- Act as a liaison between B&T students and other College departments.
- Provide general information about financial aid and scholarship requirements and processes, as well as other options for financing their education.
- Facilitate and organize student-facing events such as webinars and workshops for the B&T division in collaboration with the Student Success Navigator, Business & Technology.
- Accurately document, maintain, and track all B&T student interactions, information, and progression through student enrollment processes and document outcomes.
- Gather and report enrollment data as appropriate.
- Perform and report assessment results of the ongoing outreach activities and recommend changes to improve the activities to better serve B&T students.
Maintain outreach, engagement and service that is inclusive and that encourages, supports, and celebrates the diversity of the College community.
- Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.
- Cultivate a culture of diversity, equity, respect and inclusion in all working relationships.
- Perform other duties as assigned.

**Minimum Qualifications**
- Bachelor’s degree or higher required. Any and all degree(s) must be from a regionally accredited institution of higher learning.
- At least one (1) year of related work experience within higher education required.
- Strong organizational and time management skills with exceptional attention to detail required.
- Experience successfully working independently as well as part of a team with a collaborative approach to problem solving required.
- Ability to work in a fast-paced, collaborative environment required.
- Commitment to the culture of diversity, equity, respect and inclusion; demonstrated ability to build working relationships with people having a wide variety of backgrounds, perspectives and experiences different from one’s own required.
- Demonstrated ability to provide excellent customer service required.
- Demonstrated ability to assess stud

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