Support Coach, Business

3 weeks ago

Philadelphia, Pennsylvania, United States Community College of Philadelphia Full time

Posting Details Position Information Position TitleSupport Coach, Business & Technology (Part-time)Requisition NumberSCA00763General DescriptionReporting to the Dean, the Support Coach provides a high-quality and broad range of services to students within the Division. The Coach will connect with prospective, accepted, and current Business & Technology (B&T) students to facilitate their entry into the College, connect them to resources and services available, and support increased retention & graduation rates. The Support Coach will work with B&T students to help them overcome the academic and non-academic institutional barriers they may face in their progress towards their academic goals.
The Support Coach, Business & Technology Division is a part-time position.College IntroSuccess starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.
Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.Specific Responsibilities
  • Reach out to current B&T students who have not registered for the upcoming semester to provide support, resources, and services; making referrals as appropriate.
  • Engage in activities related to increasing student success rates within the division of Business & Technology.
  • Maintain high visibility through dynamic interactions with current and new B&T students by phone, video conferencing, text and email on a regular and consistent basis (weekly or more).
  • Connect and communicate with the assistant dean, department heads, program coordinators and other units across the institution as appropriate in order to address B&T student concerns.
  • Act as a concierge for a cohort of B&T students by assisting them with administrative processes such as education plan interpretation, course registration and addressing financing needs; follow up to ensure successful outcomes.
  • Act as a liaison between B&T students and other College departments.
  • Provide general information about financial aid and scholarship requirements and processes, as well as other options for financing their education.
  • Facilitate and organize student-facing events such as webinars and workshops for the B&T division in collaboration with the Student Success Navigator, Business & Technology.
  • Accurately document, maintain, and track all B&T student interactions, information, and progression through student enrollment processes and document outcomes.
  • Gather and report enrollment data as appropriate.
  • Perform and report assessment results of the ongoing outreach activities and recommend changes to improve the activities to better serve B&T students.
    Maintain outreach, engagement and service that is inclusive and that encourages, supports, and celebrates the diversity of the College community.
  • Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.
  • Cultivate a culture of diversity, equity, respect and inclusion in all working relationships.
  • Perform other duties as assigned.
Minimum Qualifications
  • Bachelor's degree or higher required. Any and all degree(s) must be from a regionally accredited institution of higher learning.
  • At least one (1) year of related work experience within higher education required.
  • Strong organizational and time management skills with exceptional attention to detail required.
  • Experience successfully working independently as well as part of a team with a collaborative approach to problem solving required.
  • Ability to work in a fast-paced, collaborative environment required.
  • Commitment to the culture of diversity, equity, respect and inclusion; demonstrated ability to build working relationships with people having a wide variety of backgrounds, perspectives and experiences different from one's own required.
  • Demonstrated ability to provide excellent customer service required.
  • Demonstrated ability to assess student populations in order to develop effective intervention strategies required.
  • Proficiency using MS Word and Excel required.
  • Ability to conduct webinars, presentations, live chat, tele-conferencing, online calendars and email/text/phone campaigns is required.
  • Outstanding written, verbal, and interpersonal communication skills required.
  • Awareness of FERPA and ethical principles in working with students required.
  • Must be available to work nights and weekends based on business needs and to serve working adults. Must have the ability to travel between campuses and for events, as needed.
  • Other duties as assigned.
Preferred Qualifications
  • Experience working in a higher education setting with undergraduates in a recruitment/outreach, admissions, financial aid, and/or student success related capacity preferred.
  • Proficiency using an enterprise-wide system (i.e. Ellucian Banner) and CRM preferred.

Work LocationMain CampusBenefits SummaryBenefits:"Success Starts Here" at Community College of Philadelphia. We recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.Full-time faculty and staff benefits include:
• College-paid medical, dental, drug, life and disability insurance
• Tuition remission (for classes at the college)
• Forgivable tuition loan (for classes at any accredited academic institution)
• 403(b) retirement plan with 10% College contribution with employee contribution 5%
• Flexible spending accounts
• Paid vacation, holiday and personal time
• Partial remote work schedule for remote work eligible positionsAdditional College benefits:
• Winter break: 1 week around the third week in December and New Years
• Spring Break: 1 week in March
• Summer Hours: 4-day work week (closed on Fridays) from the 2nd week in May through the 3rd week in AugustFor More information about the College benefits and eligibility based on employee class, please visit: Salary Grade or Rank1Min Salary/Hourly RateMax Salary/Hourly Rate$18.87Job Posting Open Date05/20/2024Job Posting Close DateType of PositionAdministratorJob CategoryEmployment Status Part-TimeSpecial Instructions to ApplicantsSpecial Instructions to Applicants:

Interested persons should complete an online application.

• Cover letter of interest and CV/resume REQUIRED.

• Name and contact information for three (3) references REQUIRED.

• Employment offers are contingent upon successful completion of background checks in accordance with the Pennsylvania Child Protective Services Law.

• Must be legally eligible to work in the U.S. Community College of Philadelphia is an affirmative action, equal opportunity and equal access employer.

• Community College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about Community College of Philadelphia?
    • LinkedIn
    • The Chronicle
    • Veterans Job Fair
    • Professional & Technology Diversity Career Fair
    • AL DIA - Diversity Career Fair
    • Community College of Philadelphia Website
    • Other
  2. * If your answer to the above question is Other, please note the source below. If this question does not apply to you, enter N/A. (Open Ended Question)
  3. * What is the highest level of education you have completed?
    • No Response
    • High School/GED
    • Associates Degree
    • Bachelor's Degree
    • Master's Degree
    • Doctorate
    • Other
  4. * Do you have one (1) year of related work experience within higher education?
    • Yes
    • No
  5. * Do you have experience working in a higher education setting with undergraduates in a recruitment/outreach, admissions, financial aid, and/or student success-related capacity?
    • Yes
    • No
  6. * Do you have prior experience using an enterprise-wide system such as Banner by Ellucian?
    • Yes
    • No
Documents Needed to ApplyRequired Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. References


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