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IT Onboarding Specialist

1 month ago

Milwaukee, United States Badger Meter Full time

Why Badger Meter?

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world

What You Will Contribute:
The IT Onboarding Specialist will play a critical role in ensuring a seamless and efficient onboarding process for new employees, enabling them to quickly integrate into our organization and become productive members of our team. They will also play a critical role in ensuring a seamless and efficient offboarding process for departing employees and their managers.

Job Duties:
- New Hire Orientation: Facilitate IT orientation sessions for new employees, providing an overview of company IT policies, procedures, and resources.- Technical Support: Serve as the primary point of contact for new employees regarding IT-related issues and provide timely resolution or escalation as needed.- Documentation and Training: Develop and maintain onboarding documentation, training materials, and knowledge base articles to support new employees in navigating IT systems and tools.- Process Improvement: Continuously assess and enhance the onboarding process to streamline workflows, improve efficiency, and enhance the overall employee experience.- Collaboration: Partner with HR, hiring managers, and other departments to coordinate onboarding activities and ensure a coordinated and cohesive onboarding experience for new employees.- Compliance: Ensure compliance with company policies, procedures, and regulatory requirements related to IT security and data privacy during the onboarding process.

Education and Experience:
- Bachelor's degree in information technology, Computer Science or related field required- 3+ years of related experience in IT operations or service desk preferred

Qualifications:
- Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organization required.- Ability to work independently and as part of a team in a fast-paced environment required.- Strong knowledge of IT systems, hardware, software, and networking concepts.- Strong problem-solving and analytical skills.- Experience with user account management, Active Directory, and cloud-based productivity tools.

Competencies:
- Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.- Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.- Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.- Collaboration: Work collaboratively with others across the organization to achieve shared objectives.

Working Conditions:
- Work is performed in an office environment and requires the ability to operate standard office equipment.

Competitive Total Rewards at Badger Meter:
- Competitive Pay- Annual Bonus- Eligible for Annual Pay Increases- Comprehensive Health, Vision, and Dental Coverage- 15 days Paid Time Off + 11 Paid Holidays- Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost- Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more- Educational Assistance - Tuition Reimbursement up to $5,250- Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage- Health Savings Account (HSA) & Flexible Spending Account (FSA) options

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