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Outbound Manager

5 months ago

Cranbury, United States SupplyHouse Full time

**Job Type**:Full-Time, Exempt

**Location**: Cranbury, NJ

**Shift**:Monday through Friday, from 11:00am to 8:00pm EST

**Salary**: $70,000 - $85,000 annually

**Responsibilities**:

- Oversee all processes and procedures for outbound operations including picking and packing
- Ensure the picking and packing teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis
- Managing the work performance of each member of the outbound leadership team to ensure productivity standards and KPI metrics are consistently being met
- Identifying, leading, and supporting continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost
- Determining the root cause of process opportunities, addressing issues and piloting resolutions to standard
- Partnering and communicating with management/leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategies
- Delivering performance reviews and conducting monthly check-ins with each member of the outbound leadership team to establish rapport and provide feedback
- Addressing performance-related incidents that arise and recommending a course of action on all disciplinary and personnel issues
- Training and developing team leads and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement
- Attending and participating in the HR Leadership meetings
- Creating and promoting a safe working environment for all employees while developing a safety culture in which an employee feels safe and comfortable in their areas of responsibility

**Requirements**:

- At least 3 years of outbound leadership experience
- Understanding of distribution flow, integration, and automation
- Fundamental understanding of inventory, supply chain and logistics concepts
- Strong critical thinking skills with the ability to see the “big picture” and identify/forecast developing issues
- Strong problem-solving, time management, multitasking, attention to detail, and interpersonal skills
- Strong verbal and written communication skills including public presentation
- Ability to perform physical activity that include but not limited to walking, lifting, pushing, pulling, and handling various items
- Ability to lift and carry items 10-50Ibs. All members are expected to seek help if an item is over 50lbs or if the weight limit that can be lifted is reached
- Ability to operate and use all equipment necessary

**Why work with us**:

- **We have awesome benefits** - We offer 401k with company match, 100% company-paid medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick days.
- **We give back **-** **We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage our team members to nominate organizations, and donate to support the trades.
- **We stay engaged** - We maintain our company culture through promoting various on-site activities and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, and more
- **We listen **- We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it We actively elicit feedback through our regular 1:1 check-ins and company-wide ideas form. We incorporate suggestions to ensure our team enjoys coming to work every day.
- **We support growth** - We promote continuous learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program.

**What our employees are saying**:

- "I love working for SupplyHouse for so many reasons. The teamwork, the encouraging people I work with, and the overall environment is the best. We always have some exciting events being planned that we can look forward to. But most of all, I love how much SupplyHouse supports and gives back to its team. As an employee who has been here throughout the entirety of the pandemic, I am grateful for all of the things SupplyHouse has done to make the past few years as easy as possible for all of us. I look forward to my future with this company, exploring the many opportunities it has to offer." **_- Danielle, Fulfillment Center Team Member_**:

- We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations._