Service Coordinator
4 weeks ago
The Hiller Companies, LLC has an immediate opening for **Service Coordinator.**
Hiller offers fire protection and life safety products and services that are preserving lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. For more than 100 years, we have been laser-focused on one goal - making the world a safer place. We are proud to be on the forefront of technology and innovation by creating adaptable safety solutions. As we continue to grow and expand our life safety footprint, we pledge to keep our customers top of mind while striving to design, install and service the most compliant, reliable systems available.
**Pay Range**:$25.00 - $33.00
**Job Summary**:The Service Coordinator acts as liaison between customers and other Hiller team members to coordinate schedules, materials, and ensure the proper documentation of work is performed. This position is responsible for dispatching personnel to the customer's job site, communicating with clients, and providing guidance to the field service technicians.
**Responsibilities**:
- Creates jobs in service platform.
- Coordinates acquisition and delivery of equipment and materials needed for jobs.
- Schedules technicians for open jobs and communicates schedule to technicians and customers.
- Advocates for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services.
- Recommends new equipment purchases based on changing needs of client companies.
- Completes jobs to send to invoicing team.
- Creates and maintains accurate documentation of all processes within their job duties.
- Supplies customer/jurisdictional authorities with work documentation as applicable.
- Responds to complaints and resolving issues or matching clients with better services.
- Adjusts scheduling of recurring services as needed.
- May assist the Service Manager in quoting jobs as needed.
- Provides optimal route planning when scheduling to ensure efficiency, reduce travel time, cost, and distance.
- Delivers quality customer service to ensure clients receive the services they need.
- Relays information between management and sales to best coordinate service and improve profits.
- Sends out reminders and confirm appointments for scheduled work.
- Manages open jobs by documenting scheduling efforts in software platform.
- Ensures open jobs are scheduled to maintain code compliance based on NFPA requirements.
- Job costing technicians time and materials used for job.
- Other duties as assigned.
**Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.**
**We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly, and Make it Fun.**
**We offer competitive pay and most employee benefits start from the first day of employment, including**:
- Medical, Dental & Vision Insurance
- 401(k) with fully vested employer matching funds
- Company Paid & Voluntary Life Insurance
- Voluntary Short Term & Long Term Disability Insurance
- PTO
- 8 Paid Holidays
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**Education, Licensure & Certifications**:
- High School Diploma/GED is required; however, some college is preferred
**Experience**:
- 2+ years’ experience in business-to-business customer service experience is required.
- Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.
**Knowledge, Skills, Capabilities**:
- Confident personality to properly negotiate with outside organization contacts, such as clients and general contractors.
- Excellent oral and written communication skills.
- Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.
- Strong record-keeping, analytical skills, time management, and job prioritization skills.
- Remarkable organizational skills and attention to detail.
- Ensuring that all service technicians have the tools and resources they need to complete their work. They may also be responsible for resolving any issues that arise during a technician’s workday.
- Demonstrated understanding of workflow processes, service operation metrics and customer follow-up.
- Prior experience with Service Trade or similar program.
- Working knowledge of JD Edwards E1 or other ERP system.
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