Director, Ux

4 weeks ago

Philadelphia, United States Comcast Corporation Full time

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
**Job Summary**

**Core Responsibilities**Leads a world class user experience design team to drive both customer and business results, with a strong command of UX strategy, research, interaction and visual design capabilities.

STRATEGY
- Contributes to developing a long term UX vision across multiple design teams that brings about innovative, consumer-focused experiences that meet business and customer goals.
- Communicates vision and design to all levels of the organization through facilitating design sessions, conducting design walkthroughs, and presenting work to senior leadership.
- Oversees experience initiatives and ensures recommendations are appropriately shared to help inform eCommerce strategies and designs, with a view on improving the user experience.

DESIGN OVERSIGHT
- Manages and leads a team of UX Designers, Information Architects, Visual Designers, Prototypers, Usability Analysts and augmented consultants.
- Drives the design and development of innovative user interfaces and interactions which result in improved user productivity, discoverability and simplicity.
- Maintains the highest standards of product usability and design quality and takes the lead role in directing the team, as well as ensuring that projects are assigned and delivered on deadline.
- Leads teams to design consistent user experiences across all platforms based on proven methodologies and research, while defining and adhering to style guides.
- Serves as a thought leader in eCommerce experience design principles.

COLLABORATION
- Engages UX Research teams to capitalize on key findings throughout the creative process. Manages the effort to prepare for, facilitate, and analyze the results of usability tests to incorporate into detailed designs.
- Knows why: partners with analytics teams to execute on data-driven solutions.
- Creates scalable solutions for cross platform capabilities.
- Participates in project definition activities and cross-team exercises to outline and document project scope.
- Employs appropriate design documentation throughout the product lifecycle, including user experience strategy documents, prototypes, visual style guides and user interface specifications, site maps, flow diagrams, wireframes, customer journey maps, and high-res visual comps.
- Manages outside vendors, contractors and related budgets.
- Ensures a positive, collaborative cross-functional atmosphere and process across all of Comcast with specific attention on the UX cross-discipline teams.

OTHER
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

**Qualifications**:

- Possesses strong executive presence - can present to C-Suite, command a room, and tell the story behind every experience.
- Develops strong partnerships with Product Management, Business, MarCom, Brand, Sales, Customer Experience, Content and Development stakeholders to define shared vision and goals.
- 10+ years in a leadership role focused on user experience and/or interaction design experience for digital interfaces.
- Ability to lead multiple projects at once, demonstrating the agility needed to deliver on time and to standard.
- Leads and mentors UX teams in ideation and concept explorations, as well as on-time delivery to roadmaps.
- Thought leader that is also hands-on.
- Superior communication and leadership skills.
- Outstanding facilitation, brainstorming and collaboration skills - team builder and collaborator.
- Experience managing both in-house talent as well as external design agencies, and related budgets.
- Experience implementing design systems.
- Experience working in a matrixed, agile environment.
- Possess strong technical acumen and an ability to understand new technologies.
- Familiarity with fundamentals of web and mobile OS.
- Familiarity with designing for CMS and component-based systems, as well as design delivery to content-management and development teams that support build-out of those systems.
- Excellent written and spoken communication skills (both technical and non-technical).
- Awareness of industry and competitor best practices.

**Employees at all levels are expected to**:

- Understand our Operating Prin

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