Customer Service Representative
2 weeks ago
We are hiring Customer Service Representatives with **Order Entry** experience.
The Customer Solutions Representative (CSR) is responsible for supporting the sales organization and sales team by helping manage customer activities and programs, with the goal of promoting customer satisfaction and account growth.
**Responsibilities**
- Support the sales team by facilitating requests for quotes, validating incoming orders for accuracy (e.g., pricing accuracy, conformance to minimum order requirements, shipping instructions, terms, and conditions, etc.), entering orders, providing order acknowledgments, notifying customers of changes to orders, and coordinating with other areas of the business to expedite and track orders.
- Help pursue sales leads with existing and new customers.
- Troubleshoot, research, resolve, and escalate issues to the sales team as necessary.
- Research customer complaints and support the sales team in resolution.
- Identify and implement changes to improve sales processes and accuracy.
- Regularly monitor customer portals used to communicate RFQ’s, PO’s, requested date changes, etc.
**Qualifications**
**Basic**
- High school diploma
- 2+ years of experience using Microsoft Office
- 2+ years of customer service experience with Order Entry
- Read, write and speak fluent English
**Preferred**
- Associate’s degree in business or technical discipline
- 2+ year of experience using a CRM software, such as Salesforce
- Familiarity with working in a manufacturing environment
- General familiarity with ISO Compliance, ITAR, etc. preferred
Pay: $42,000.00 - $45,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 10 years
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
- No experience needed
- Under 1 year
Shift:
- 8 hour shift
Work setting:
- Call center
- In-person
- Office
**Experience**:
- Customer service: 1 year (required)
- Order entry: 1 year (required)
Ability to Commute:
- Woburn, MA 01801 (preferred)
Ability to Relocate:
- Woburn, MA 01801: Relocate before starting work (preferred)
Work Location: In person
-
Customer Service Representative
1 week ago
Woburn, United States SALESBOAT INC Full timeCSR | Customer Support & Client Service Representatives Sales Boat is currently seeking a full-time Customer Service/Sales Representative with entry-level experience. As a trusted outsourced business development company, Sales Boat represents Fortune 100 and 500 clients in the renewable energy industry. The company places a strong emphasis on providing...
-
Customer Service Representative
2 weeks ago
Woburn, United States SALESBOAT INC Full timeJob DescriptionJob DescriptionCSR | Customer Support & Client Service RepresentativesSales Boat is currently seeking a full-time Customer Service/Sales Representative with entry-level experience. As a trusted outsourced business development company, Sales Boat represents Fortune 100 and 500 clients in the renewable energy industry. The company places a...
-
Woburn, United States Woburn Management Firm Full timeBuilding substantial and meaningful connections is titular to how we interact with one another, personally or professionally. That truth and the reality that communication is one of the most influential and useful tools is our main focus. Today, reputable brands rely on our strategic, agile, connection-focused, customer acquisition solutions to expand their...
-
Customer Service Representative
2 weeks ago
Woburn, United States RD Enterprises Full timeJob DescriptionJob Description We are Looking for motivated individuals to keep up with our fast-paced growth of our clients. RD Enterprises focuses on customer service for all of our clients. We are currently in the telecommunications market providing top service for our customers and brand new cutting edge solar technology. RD Enterprises is rapidly...
-
Wholesale Customer Service Representative I
5 days ago
Woburn, United States Sullivan Tire & Auto Service Full timeJob DescriptionJob DescriptionDescription:Function:Support sales effort by providing customer service and order fulfillment to our internal and wholesale customers. Works closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures.Major Responsibilities:Provide customer...
-
Wireless Customer Service Representative
2 weeks ago
Woburn, United States RD Enterprises Full timeJob DescriptionJob Description We are Looking for motivated individuals to keep up with our fast-paced growth of our clients. RD Enterprises focuses on sales, marketing and customer service for all of our clients. We are currently in the telecommunications market providing top service for our customers and brand new cutting edge solar technology. RD...
-
Customer Service Representative Ii Phones
3 days ago
Woburn, United States SaviLinx Full time**JOB TITLE: Customer Service Representative II Phones ($16/hr + $1/pay for performance)** **DEPARTMENT**:Operations **REPORTS TO**:Supervisor **FLSA STATUS**: Non-Exempt **OUR GUIDING PRINCIPLES**: Make every interaction Count Act with Respect and Integrity Demonstrate Passion for Continuous Improvement Be Worth of Trust from all...
-
Customer Enrollment Representative
4 days ago
Woburn, United States Business Development Firm Full timeBusiness runs better when a company is committed to providing its clientele with top-notch customer service, has top talent working diligently to deliver exceptional results, and wants to invest in the betterment of its people no matter the cost. Our team is our biggest asset as they make us stand out with their focus on the services that we offer and an...
-
Customer Service Representative
6 days ago
Woburn, United States LAZ Parking Limited LLC Full timeJob DescriptionJob DescriptionWhat's in it for you?We are redefining parking management and having fun doing it! To support our company’s culture of investing in our people, we offer employees the following perks:Hiring immediately! Base Pay - $15-$17/hour $300 Referral Bonus!Cash Tips DailyFlexible Schedule- we are looking for AM, PM and Overnight...
-
Customer Solutions Representative
4 weeks ago
Woburn, United States Baanyan Software Services inc. Full timeThe Customer Solutions Representative (CSR) is responsible for supporting the sales organization and sales team by helping manage customer activities and programs, with the goal of promoting customer satisfaction and account growth. - High school diploma - 2+ year of experience using Microsoft Office - 2+ years of customer service experience - Read, write...
-
Customer Engagement Representative
4 days ago
Woburn, United States Pine Environmental Services Full time**Purpose** The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries on rental equipment, as well as sales of our products and services. These efforts result in the growth of the office. In addition, this role will support our operations and outside sales team, as well as other offices and...
-
Sales and Customer Service
1 month ago
Woburn, United States SALESBOAT INC Full timeCustomer Service and Sales Experience Wanted!Retail Sales!Salesboat is currently hiring entry-level individuals with a customer service experience for the Account Manager position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions are very easy to train for our Account Manager position. We specialize in...
-
Sales and Customer Service
1 month ago
Woburn, United States SALESBOAT INC Full timeJob DescriptionJob DescriptionCustomer Service and Sales Experience Wanted!Retail Sales!Salesboat is currently hiring entry-level individuals with a customer service experience for the Account Manager position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions are very easy to train for our Account...
-
Sales and Customer Service
1 month ago
Woburn, United States SALESBOAT INC Full timeJob DescriptionJob DescriptionCustomer Service and Sales Experience Wanted!Retail Sales!Salesboat is currently hiring entry-level individuals with a customer service experience for the Account Manager position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions are very easy to train for our Account...
-
Customer Service Representative
4 days ago
Woburn, United States Central Cooling & Heating Full time**Customer Service Rep / Parts Coordinator** **About Central Cooling & Heating** Central Cooling & Heating has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business. The...
-
Member Services Representative
5 days ago
Woburn, United States Planet Fitness Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceDental insuranceFlexible scheduleHealth insuranceOpportunity for advancementTraining & developmentJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective...
-
Overnight Member Services Representative
6 days ago
Woburn, United States Planet Fitness Full time**Benefits**: - Bonus based on performance - Competitive salary - Dental insurance - Health insurance - Opportunity for advancement - Training & development **Job Summary** The **Overnight Member Services Representative **will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness...
-
Customer Solutions Representative
4 weeks ago
Woburn, United States Boyd Full timeDescription Responsibilities (including but not limited to) - Support customers by entering and managing purchase orders and delivery dates in our ERP system - Continuously monitor customer portals or any method of communication used by our customers - Support the A&D commercial team by: - Facilitating RFQ's internally, track progress with estimating to...
-
Afternoon Member Services Representative
5 days ago
Woburn, United States Planet Fitness Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryOpportunity for advancementTraining & developmentJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential...
-
Evening Member Services Representative
5 days ago
Woburn, United States Planet Fitness Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryOpportunity for advancementTraining & developmentJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential...