Customer Service Representative Ii Phones

4 weeks ago

Woburn, United States SaviLinx Full time

**JOB TITLE: Customer Service Representative II Phones ($16/hr + $1/pay for performance)**

**DEPARTMENT**:Operations

**REPORTS TO**:Supervisor

**FLSA STATUS**: Non-Exempt

**OUR GUIDING PRINCIPLES**:
Make every interaction Count

Act with Respect and Integrity

Demonstrate Passion for Continuous Improvement

Be Worth of Trust from all Stakeholders

**OVERVIEW: **
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills.  This is a **work from home** position.

**ESSENTIAL FUNCTIONS**:
Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Coordinates claims electronically and via telephone.
Handles eligibility inquiries and all lines of business.
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Meets demands for privacy, confidentiality, precision.
Documents all customer information, communications in Customer Relationship Management (CRM) system.
Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
Provides mentoring, training, and development to other CSRs as needed.

**SUPERVISORY RESPONSIBILITIY**:
This position has no supervisor responsibility.

**EXPECTED WORKDAY/HOURS: **
This position requires full, flexible availability, although will generally be M-F 8-5.

**QUALIFICATIONS**:

- 2+ years of college preferred.
- 2+ years of contact center experience preferred.
- High school diploma or equivalent required.
- 18 years of age or older
- Time management skills and the ability to work independently are essential for this role.
- Excellent organizational, written and oral communication skills.
- Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
- Customer service oriented (empathetic, responsive, patient, and conscientious)
- Must have experience with maneuvering electronic data between various environments.
- College degree preferred.

**OTHER DUTIES**:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**EQUAL EMPLOYMENT OPPORTUNITY**:
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

**VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER**

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- Hybrid work

**Location**:

- Woburn, MA (required)

Work Location: Remote

  • Wholesale Customer Service Representative I

    3 weeks ago

    Woburn, United States Sullivan Tire & Auto Service Full time

    Description: **Function**: Support sales effort by providing customer service and order fulfillment to our internal and wholesale customers. Works closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures. **Major Responsibilities**: - Provide customer service and...

  • Wholesale Customer Service Representative I

    1 month ago

    Woburn, United States Sullivan Tire & Auto Service Full time

    Job DescriptionJob DescriptionDescription:Function:Support sales effort by providing customer service and order fulfillment to our internal and wholesale customers. Works closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures.Major Responsibilities:Provide customer...

  • Customer Service Representative

    1 week ago

    Woburn, Massachusetts, United States LAZ Parking Limited LLC Full time

    Job DescriptionJob DescriptionWhat's in it for you?We are redefining parking management and having fun doing it To support our company's culture of investing in our people, we offer employees the following perks:Hiring immediately Base Pay - $15-$17/hour $300 Referral BonusCash Tips DailyFlexible Schedule- we are looking for AM, PM and Overnight shiftsGrowth...

  • Customer Service Representative

    3 weeks ago

    Woburn, United States PEAK Event Services Full time

    Job DescriptionJob DescriptionDescription:About UsReverie Social is a family brand of PEAK Event Services. We are a luxury linen company now shipping nationwide. The brand was created by Party People for Party People. We understand the importance of creating unforgettable experiences for our clients and we know that the details matter. Our parent company...

  • Customer Service Representative

    1 week ago

    Woburn, United States SALESBOAT INC Full time

    CSR | Customer Support & Client Service Representatives Sales Boat is currently seeking a full-time Customer Service/Sales Representative with entry-level experience. As a trusted outsourced business development company, Sales Boat represents Fortune 100 and 500 clients in the renewable energy industry. The company places a strong emphasis on providing...

  • Customer Service Representative

    3 weeks ago

    Woburn, United States CareerBuilder Full time

    CSR | Customer Support & Client Service Representatives Sales Boat is currently seeking a full-time Customer Service/Sales Representative with entry-level experience. As a trusted outsourced business development company, Sales Boat represents Fortune 100 and 500 clients in the renewable energy industry. The company places a strong emphasis on providing...

  • Customer Service Representative

    1 month ago

    Woburn, United States SALESBOAT INC Full time

    Job DescriptionJob DescriptionCSR | Customer Support & Client Service RepresentativesSales Boat is currently seeking a full-time Customer Service/Sales Representative with entry-level experience. As a trusted outsourced business development company, Sales Boat represents Fortune 100 and 500 clients in the renewable energy industry. The company places a...

  • Customer Service Representative

    4 weeks ago

    Woburn, United States SALESBOAT INC Full time

    Job DescriptionJob DescriptionCSR | Customer Support & Client Service RepresentativesSales Boat is currently seeking a full-time Customer Service/Sales Representative with entry-level experience. As a trusted outsourced business development company, Sales Boat represents Fortune 100 and 500 clients in the renewable energy industry. The company places a...

  • Customer Service Representative

    3 weeks ago

    Woburn, United States PEAK Event Services Full time

    Job DescriptionJob DescriptionAbout UsReverie Social is a family brand of PEAK Event Services. We are a luxury linen company now shipping nationwide. The brand was created by Party People for Party People. We understand the importance of creating unforgettable experiences for our clients and we know that the details matter. Our parent company PEAK Event...

  • Telecommunications Customer Service Representative

    4 days ago

    Woburn, United States Woburn Management Firm Full time

    Building substantial and meaningful connections is titular to how we interact with one another, personally or professionally. That truth and the reality that communication is one of the most influential and useful tools is our main focus. Today, reputable brands rely on our strategic, agile, connection-focused, customer acquisition solutions to expand their...

  • Grievance/appeals Representative Ii

    2 weeks ago

    Woburn, United States Elevance Health Full time

    Job Family: CLM > Claims Support - Type: Full time - Date Posted: Apr 24, 2024 - Anticipated End Date: May 23, 2024 - Reference: JR110934 **Description**: **Grievance/Appeals Representative II** **Location**:Hybrid 500 Unicorn Park Drive Woburn, MA The **Grievance/Appeals Representative II **is responsible for reviewing, analyzing and processing policies...

  • Customer Service Representative

    2 days ago

    Woburn, United States Complete Staffing Solutions Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeLocation:Woburn, MA – HYBRID AFTER TRAINING!Opportunity to work with a great company!Multiple rolls! Hiring ASAP!Hours:Full time or Part TimeMonday – Friday, 9:00am – 5:00pmJob Requirements:·         High School Diploma (or equivalent).·         1-2 years of Property &...

  • Customer Service Representative

    1 month ago

    Woburn, United States RD Enterprises Full time

    Job DescriptionJob Description We are Looking for motivated individuals to keep up with our fast-paced growth of our clients. RD Enterprises focuses on customer service for all of our clients. We are currently in the telecommunications market providing top service for our customers and brand new cutting edge solar technology. RD Enterprises is rapidly...

  • Customer Service Representative

    4 weeks ago

    Woburn, United States Admiral Metals Full time

    **Job Title**: Customer Service Representative **Primary Responsibility** **Duties and Responsibilities** - Support Internal Sales colleagues to provide best in class service and sales support to customers - Review customer PO's for accuracy - Review open order report and advise customer of status when needed - Enter, track and manage all customer...

  • Customer Service Representative

    2 weeks ago

    Woburn, United States Graytitude Full time

    We are hiring Customer Service Representatives with **Order Entry** experience. The Customer Solutions Representative (CSR) is responsible for supporting the sales organization and sales team by helping manage customer activities and programs, with the goal of promoting customer satisfaction and account growth. **Responsibilities** - Support the sales team...

  • Customer Service Representative

    2 weeks ago

    Woburn, United States MASSACHUSETTS METALS CO Full time

    **OBJECTIVE**: Your people skills will make customers feel welcome, validated, and well-served. When a customer leaves, they leave with their orders, confident and satisfied knowing their experience with Metal Supermarkets was a positive one. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once. We’ll train...

  • Customer Engagement Representative

    4 days ago

    Woburn, United States Pine Environmental Services Full time

    **Purpose** The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries on rental equipment, as well as sales of our products and services. These efforts result in the growth of the office. In addition, this role will support our operations and outside sales team, as well as other offices and...

  • Wireless Customer Service Representative

    1 month ago

    Woburn, United States RD Enterprises Full time

    Job DescriptionJob Description We are Looking for motivated individuals to keep up with our fast-paced growth of our clients. RD Enterprises focuses on sales, marketing and customer service for all of our clients. We are currently in the telecommunications market providing top service for our customers and brand new cutting edge solar technology. RD...

  • Customer Service Specialist

    3 weeks ago

    Woburn, United States Rainbow Balloons, Inc. Full time

    **Customer Service Specialist at Rainbow Balloons** Rainbow Balloons, a leading wholesale provider in the balloon and balloon accessory sector since 1986, is currently on the lookout for a dedicated Customer Service Specialist. By representing top manufacturers in the industry, we cater to a diverse clientele including mass merchandisers, event decorators,...

  • Member Services Representative

    4 weeks ago

    Woburn, United States Planet Fitness Full time

    **Benefits**: - Bonus based on performance - Dental insurance - Flexible schedule - Health insurance - Opportunity for advancement - Training & development **Job Summary** The **Member Services Representative **will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members,...