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Multi-site Night Auditor

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Baltimore, United States Parking Management Company Full time

**Company**:Parking Management Company - PMC

**Job Title**: Valet Parking Lead Supervisor

**Position Type**: Full-time and Part-time

**Pay**: Hourly + Tips + Bonus Opportunities

**Join Parking Management Company as a Valet Parking Lead Supervisorand elevate your career by leading a team that delivers exceptional guest experiences.**


Are you a seasoned customer service professional eager to take your career to the next level? Are you passionate about delivering exceptional hospitality and leading a team to excellence? Imagine yourself at Parking Management Company (PMC), the nation's premier parking management company, orchestrating unforgettable guest experiences at prestigious hotels, exciting events, and more.


**Why PMC?**

PMC is not just a workplace; it's a platform for growth and success. Join a supportive team environment that values your contributions. As a **Valet Parking Lead Supervisor**, you'll enjoy competitive compensation ranging from $14 to $20+ per hour (including tips and bonuses).


**What Does a Valet Parking Lead SupervisorDo?**

Lead a team of valets to deliver top-tier service and exceed guest expectations at every turn. From ensuring smooth operations to resolving concerns proactively, you'll be instrumental in creating memorable experiences.


**Responsibilities**:

- ** Revenue Controls**: Ensure accurate ticket logs, key scrubs, and hot car searches. Manage cash transactions and ensure proper documentation.
- ** Scheduling/Payroll Controls**: Adjust staffing based on operational needs. Assist in conducting interviews for new hires.
- ** Training**: Mentor and train new associates. Conduct on-the-job training sessions and ensure compliance with safety protocols.
- ** Claims**: Handle vehicle damage claims and mentor a Claims Champion on-site. Monitor Vehicle Damage Surveys for accuracy.
- ** Service/Issues**: Address guest issues promptly and lead initiatives to enhance service standards. Oversee operations in the absence of the Valet Parking Guest Service Manager.
- ** Communication**: Report on performance issues and operational challenges to the Valet Parking Guest Service Manager. Facilitate regular meetings with the valet team.
- ** Availability**:Be available to work up to 40 hours per week, Monday through Sunday, with open availability for AM, PM, and overnight shifts as needed. Additionally, be on call when the Valet Parking Guest Service Manager requires assistance.


**Leadership**:

- Conduct shift huddles to review daily tasks.
- Ensure staff adhere to perfect uniforms, punctuality, and break schedules.
- Consistently model service standards.
- Verify valet lane and sidewalk cleanliness at the start and end of each shift.
- Encourage and promote TripAdvisor and Google reviews.
- Organize monthly Valet Supervisor meetings with the Valet Parking Guest Service Manager to review performance and training initiatives.

**Qualifications for a Valet Parking Lead Supervisor**:

- At least 18 years old.
- Customer service experience.
- Basic math skills.
- Valid driver's license.
- Ability to pass background and motor vehicle record checks.
- Ability to run, retrieve vehicles, and lift luggage up to 50 pounds.
- Leadership skills and ability to lead a team.
- Ability to drive a standard (stick-shift) vehicle.
- Use of personal cell phones may be required for work purposes.


**Benefits**:

- Competitive salary commensurate with experience
- Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience.
- Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations.
- Professional development opportunities, including training, conferences, and mentorship programs.


**How to Apply**:

**About Parking Management Company (PMC)**:
PMC is a rapidly growing company in the hospitality industry, specializing in valet parking services for 5-star hotels, resorts, hospitals, restaurants, and special events. Our mission is to build strong relationships with clients through the highest standards of customer service.


Our mission is to build strong relationships with clients through the highest standards of customer service.



**EEO/ADA**:
Parking Management Company is committed to ADA compliance and will make reasonable accommodations in line with the Americans with Disabilities Act of 1990.



**Note**:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

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