Help Desk Support

2 months ago


Concord, United States Syntricate Technologies Full time

Skills | Must-Haves:

- must be able to attend an in-person interview
- experience deploying desktop hardware (desktops, laptops)
- experience with hardware/software issues

Nice to Have Skills:

- Bachelor's Degree
- certifications
- SCCM experience

Job Details:
Previous experience provisioning and deploying desktop hardware including desktops, laptops and peripherals is required. Experience troubleshooting basic desktop laptop/hardware/software issues is required. Experience provisioning equipment with Microsoft technology (SCCM) if preferred but not required.

Responsibilities include:

- Performs preliminary troubleshooting and technical assistance for hardware and associated software.
- Resolves customer issues where applicable and within position skill set.
- Escalates customer issue appropriately.
- Maintains professional and friendly demeanor in all interactions with customer base and internal/external teams.
- Unpacking, staging desktop and laptop hardware to prepare for deployment to agency
- Imaging and installation of software onto devices

**Job Type**: Contract

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Experience level:

- 1 year

Schedule:

- 8 hour shift

Work Location: In person


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