Help Desk Support
2 months ago
Skills | Must-Haves:
- must be able to attend an in-person interview
- experience deploying desktop hardware (desktops, laptops)
- experience with hardware/software issues
Nice to Have Skills:
- Bachelor's Degree
- certifications
- SCCM experience
Job Details:
Previous experience provisioning and deploying desktop hardware including desktops, laptops and peripherals is required. Experience troubleshooting basic desktop laptop/hardware/software issues is required. Experience provisioning equipment with Microsoft technology (SCCM) if preferred but not required.
Responsibilities include:
- Performs preliminary troubleshooting and technical assistance for hardware and associated software.
- Resolves customer issues where applicable and within position skill set.
- Escalates customer issue appropriately.
- Maintains professional and friendly demeanor in all interactions with customer base and internal/external teams.
- Unpacking, staging desktop and laptop hardware to prepare for deployment to agency
- Imaging and installation of software onto devices
**Job Type**: Contract
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Experience level:
- 1 year
Schedule:
- 8 hour shift
Work Location: In person
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