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Director of Deli Merchandising

3 months ago

Farmers Branch, United States GBC Food Services, LLC Full time

**Job Summary**:
The Director of Deli Merchandising & Operations will lead and innovate our franchise operations with a focus on our deli offerings, including sandwiches, salads, cured meats, cheeses, and more. The role demands strategic oversight of operational effectiveness, financial performance enhancement, and program expansion within the deli domain. This pivotal leadership position requires a professional adept in operational management, educational initiatives, strategic merchandising, and financial analysis.

**Supervisory Responsibilities**:

- Lead the recruitment and training of managers, ensuring alignment with our company's vision and objectives.
- Manage the schedules and workflows of Deli managers, fostering an efficient and productive work environment.
- Conduct performance evaluations, providing constructive feedback to aid employee growth.
- Uphold company policies during disciplinary and termination procedures.

**Primary Duties/Responsibilities**:

- Partner with Retailers to collaborate strategy, program performance with local merchandisers and retail leadership.
- Execute and maintain Brand and Regulatory Compliance Audit Checklists, ensuring adherence across Deli franchises.
- Develop, implement, and maintain merchandising strategies across all franchises, driving customer engagement and sales growth.
- Analyze and control inventory of Deli items, ensuring optimal levels, minimizing turnover, and shrinkage.
- Understand, interpret, and coach franchisees on audits to guarantee compliance.
- Proactively guide franchisee recruitment to attract potential franchise partners.
- Supervise managers, providing support, development, and guidance as needed.
- Oversee Deli franchise operations, implementing strategies for optimal performance.
- Establish and implement metrics, guidelines, and standards for evaluating Deli program efficiency and effectiveness; continuously identify areas for improvement.
- Review, analyze, and refine Deli program procedures to increase efficiency.
- Develop and implement policies that streamline day-to-day operations, enhance customer satisfaction, and improve the Deli experience.
- Forecast, plan, and control budgets and cost of sales across all Deli operations to meet financial objectives.
- Communicate new directives, policies, or procedures to Deli managers, and where necessary, conduct staff meetings to discuss significant changes, answer questions, and maintain staff morale.
- Write comprehensive monthly reports and build strong relationships with Deli managers, franchisees, and merchandisers.
- Respond promptly to stakeholder inquiries, providing effective solutions.
- Conduct regular store visits to oversee adherence to company Deli operation standards.
- Assist in store recruitment, new store openings, and franchise transfers.
- Monitor Deli sales and identify opportunities for continuous growth.
- Develop and maintain productive relationships with Merchandisers.
- Oversee the recruitment and onboarding of new Deli managers and supervisors.

**Qualifications**:

- **_Technical Skills: _**Proficient in deli operations, with a strong understanding of product offerings like sandwiches, salads, and charcuterie.
- **_Merchandising Skills: _**Proficiency in merchandising and product display strategies, ability to understand customer behaviors and market trends, and drive sales through effective merchandising.
- **_Regulatory/Food Safety & Brand Knowledge: _**Extensive knowledge of food safety regulations and our Deli product line.
- **_Problem-Solving Skills:_** Effective operational problem-solving, and ability to manage and resolve critical operation’s issues in a timely manner.
- **_Leadership Skills: _**Exceptional administrative, interpersonal, and mentorship skills. Proven ability to manage multiple projects simultaneously.
- **_Additional Skills: _**Strategic thinking abilities, excellent communication skills, and readiness to take on challenging tasks beyond the role's primary responsibilities.

**Education and Experience**:

- Bachelor’s degree in Business Administration or related field preferred.
- Over 10 years of experience in operational management, with a preference for deli food service or grocery retail backgrounds.
- Minimum of 5 years in a managerial role within the deli or similar food service sector.
- ServSafe Manager Certification or equivalent food safety accreditation.

**Physical Requirements**:

- Ability to sit for prolonged periods at a desk and work on a computer.
- Ability to lift up to 15 pounds at times.
- Ability to travel frequently with varying notice to oversee franchise operations, merchandising strategy implementation, and build relationships with business partners.

**Equal Opportunity Statement**:
We are an equal opportunity employer, deeply valuing diversity. Our commitment is to foster an inclusive environment for all employees, basing employment decisions on merit, qualifications, and business needs.

**Other Dut