Front Desk Agent and Night Auditor

4 weeks ago


Woburn, United States Red Roof Plus Woburn Full time

**WHO IS OUR IDEAL CANDIDATE?**
- Someone to help our guests Show off your city and be the tour guide for the guests - send them to your local favorites.
- Make an impact on your guests by making each experience unique and tailored to them.
- Sincere smiles go miles - we want someone who loves hospitality. When was the last time you did something nice for someone?
- Empowered individuals are our favorite - be your bold self.

**WHAT DOES A DAY AS A FRONT DESK REPRESENTATIVE LOOK LIKE?**
- Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests
- Takes reservation requests and making adjustments to reservations as needed
- Works with Hotel Management and other team members to provide an excellent guest experience
- Uses our front desk computer system to complete customer transactions and run reports
- Communicates with the housekeeping team to be aware of room availability or guests

**QUALIFICATIONS**
- HS Diploma or equivalent work experience
- 1-2 years in a previous customer service position
- Basic office skills (i.e. math, cash handling, computer skills, etc.)

**Job Types**: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 24 - 32 per week

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends only

Work setting:

- In-person

**Experience**:

- Hotel Experience: 2 years (required)
- Customer Service: 2 years (required)

Work Location: In person



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