Testing Center Manager

3 weeks ago

Baltimore, United States Johns Hopkins University Full time

Johns Hopkins University's Student Health & Well-Being portfolio supports disability services, health education, primary care, and mental health services for JHU students and learners across all nine schools within the University. Student Disability Services (SDS) coordinates academic, housing, dining, and transportation accommodations by applicable laws, and institutional policies and enhances understanding of disability as a cultural identity. Under the leadership of the Senior Director of Student Disability Services, Homewood Campus, the office provides a variety of services to undergraduate and graduate students with documented disabilities in Whiting School of Engineering (WSE) and Krieger School of Arts and Sciences (KSAS). Those services include: providing leadership and collaboration in framing a commitment to disability access and equity as an integral aspect of JHU's culture, advising and educating the campus community about disability and inclusive practices, and providing services, strategies, and accommodations to mitigate the barriers faced by individual disabled people. Overall, the goal is to ensure all students with disabilities have consistently inclusive and accessible experiences at Hopkins.

We are currently recruiting for a **_Testing Center Manager _**to join the Student Disability Services team. The incumbent will be committed, adaptable, and enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and social justice. The position will be based at the Homewood Campus but may infrequently travel to other campus locations. Experience working in a diverse and multicultural work environment is preferred. Flexible hours are required at key times in the academic year including evenings and weekends.

Primary duties include responsibility for the day-to-day management of the test center, ensuring test takers experience a center that is acceptable for proper test delivery, communicating with students, faculty, and staff, including maintenance of multiple databases/spreadsheets, and resolution of sensitive matters responsibly. Must exercise independent judgment regarding the privacy of student information through clear and concise written and verbal communication. Will coordinate other administrative duties as needed including interpreting office and campus policies.
- Vision_
- To create an inclusive culture that celebrates disability as an area of diversity while ensuring equitable experiences for all students.
- Mission_
- Student Disability Services collaborates to create an inclusive community for students with disabilities by proactively removing barriers, raising awareness of equitable practices, and fostering an appreciation of disability as an area of diversity while utilizing a wide range of approaches from universal design to individualized accommodations.

The TC Manager also oversees the distribution and collection of LiveScribe pens. The position will report to the Senior Director of Student Disability Services, Homewood. This position works with undergraduate and graduate students, faculty and other administrative offices to arrange exam accommodations for students with disabilities. The position will also take the lead in coordinating aspects of the SDS database, including running reports and inputting data to manage the exam accommodation process as well as leading the SDS university wide exam coordinator team in ensuring consistency and best practices are followed. The Testing Center Manager recruits, hires, schedules, trains, and supervises Graduate Assistant Proctors, both scheduled and on demand. The position also supports purchasing, budget management, and reception in conjunction with the Administrative Coordinator

**Specific Duties & Responsibilities**
- Manage and take the lead in coordinating the exam accommodations module in the SDS online data management platform.
- Lead university wide exam coordinator working group to ensure consistency and best practice approaches to exam accommodation services.
- Develop/maintain Standard Operating procedures, including policies for SDS exam accommodation services.
- Manage and approve GA/proctor time in the system.
- Communicate effectively and maintain positive, courteous, supportive, and professional working relationships with all levels of contacts. Contribute to the customer service-oriented atmosphere within the department and help with other functional areas when needed or requested.
- Assist with database implementation and suggested modifications to enhance workflow.
- Send out reminders to professors and students about upcoming exams; train faculty on using the testing module in AIM.
- Work with professors to have Alternate Testing Contracts filled out in a timely manner.
- Recruit, hire, schedule, train, and supervise Graduate Assistants related to test proctoring procedures.
- Coordinate exam technologies including laptops, assistive technology, calculators, headphones, t

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