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Service Manager
3 months ago
Chef ANDREW CARMELLINI and the **NoHo Hospitality **team are seeking a **SERVICE MANAGER** to join the
crew at our Corporate Headquarters.
The NoHo Hospitality Group **Service Manager (SM)** is at the forefront of customer service. The **SM** is responsible for the management of all aspects of the Restaurant functions & service, in accordance with company standards. The **SM** provides guests with above-and-beyond hospitality to ensure a memorable and genuine experience. This role creates, teaches, implements, and maintains our service and management philosophy, which serves as a guide to leadership & team members while taking the necessary steps to achieve stated objectives in sales, cost containment, employee retention, cleanliness and sanitation. The **SM** will be an exemplary member of the company’s hospitality philosophy. This role will be essential in training of all new team members and the engagement and continuing education of veteran team members.
**JOB DESCRIPTION**:
- Be at the forefront of guest service and team member education & support.
- Teach, train, and provide continuing education to our teams daily with positivity and passion.
- Maintain, refresh, and develop training materials as well as branded resources.
- Develop, open, and support our venues with the Director of Service & Hospitality and the Corporate Team.
- Be a fast learner with a strong eye for detail.
- Be an exemplary member of our team and role model to our leaders in the operations.
- Maintain a flexible schedule and a desire to work in multiple locations and cities. Enjoys a fast operational tempo.
- Exposure to financials, budgets, and how to run & teach the business.
**IDEAL QUALIFICATIONS**:
- A passion for hospitality, teaching, guest service, and motivating staff.
- Minimum 2+ years experience as a Dining Room Manager with a desire to become an AGM or GM.
- Excellent written & verbal communication skills with fluency in English, multilingualism is considered an asset.
- Strong leadership skills, highly-developed organizational and multi-tasking abilities & sound administrative
skills.
- Strong skills with Google Drive, Docs, Sheets, Keynote, Adobe InDesign, etc.
- Excellent problem resolution skills and outstanding listening skills.
- Familiarity with food and beverage cost controls. Strong mathematical skills.
**BENEFITS**:
We offer medical, dental, and vision benefits day of hire for full time employees, as well as a 401(k), Paid Time Off, Employee Dining Discount, BRi Commuter Benefits, Flexible Spending Account (FSA) for full time employees, and Referral Reward Program.
Pay: $70,000.00 - $85,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
- 2 years
Restaurant type:
- Fine dining restaurant
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
Ability to Relocate:
- New York, NY 10012: Relocate before starting work (required)
Work Location: In person
