Service Desk Technician

2 weeks ago


Chicago, United States Baird & Warner Full time

**About Baird & Warner Real Estate**:
Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace eight times in a row. But we didn’t get there by accident — behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true: we believe that when you give people the support they need, amazing things can happen. That’s why at Baird & Warner we empower you to be independent, to grow in your career, to do the right thing by your colleagues and your community, and to have a true work/life balance. We truly care about making our team feel part of something bigger by sharing a single purpose — making it easier for homebuyers and sellers to realize their real estate dreams.

**Job Summary**:
Provides first and second level technical installation and support in the corporate and branch offices, on site at our Downtown Chicago Loop office (120 S Lasalle Street. Chicago, IL 60603).

**Essential Duties And Responsibilities**:

- Provides telephone and on-site technical support to resolve technical problems and basic how-to questions.
- Prioritizes, logs and tracks all calls and requests through their resolution and completion.
- Escalates issues to appropriate departments or teams as needed.
- Moves and installs computer equipment as needed.
- Configures all system hardware and software for computer workstations.
- Notifies management of all significant events that will or may result in a frustrated user, system
- outage, breach of company computer policies, virus problem, or other related computer
- misconduct.
- Maintains a proactive, positive relationship with the user population in the corporate and branch
- offices.
- Perform all other relevant duties as directed.

**Qualifications**
- Excellent knowledge of PC’s.
- Knowledge of Windows, Active Directory, MS Office, Google Workspace, MacOS a plus.
- Proven Customer Service and problem solving skills.
- Strong organizational skills.
- Ability to work in a high stress environment while maintaining a positive and professional demeanor.
- Must have a valid driver’s license and reliable transportation for use in transporting equipment and traveling to branch offices.

**Education and Experience**:

- Associates degree in relative field or equivalent experience Preferred.
- Real Estate experience a plus.

**Benefits**
- Medical, dental, 401k, PTO, VTO



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