Director, Operational Risk and Controls

4 weeks ago

Dublin, United States Patelco Credit Union Full time

About Patelco Credit Union:
We’re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.

Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and wellbeing of its membership. With more than 400,000 members primarily in and around northern California, Patelco is committed to improving their members’ financial well-being and fueling hope and opportunity for its members by offering personalized solutions, advice, and expertise that empower them to achieve personal financial freedom. Founded in 1936 with $500 in assets by employees of the Pacific Telephone and Telegraph Company, Patelco is in the top one percent of U.S. credit unions with more than $8 billion in assets.

Overview:
The Director of Operational Risk and Controls is responsible for oversight and optimization of operational risk controls to protect against reputational, regulatory, financial, and operational risks. The Director develops strategies to mitigate risks, ensures compliance with regulations, and implements controls across various departments.

The Director is responsible for working with compliance, audit, and business owners throughout the organization to maintain taxonomy and SOPs at the organization level as well as content management. In addition, this role is responsible for monitoring and reporting on quality control of operational units.

Additionally, the Director is responsible for ensuring operational business processes meet established standards including the execution of procedures centered around people, process, and technology. This role is a first line of defense for the business and conducts operational risk assessments to ensure compliance with internal business processes and procedures on behalf of Operations. This position also works with leaders to continually improve, enhance, and promote new ways leveraging industry best practices and system support to provide robust quality assurance outcomes for the organization.

The Director will assist and support the SVP, Operations on requests from regulators and auditors during annual examinations. This position is responsible for delivering Operations major projects and programs. This is a critical role in advancing our operating model and is responsible for annual planning and change management.

**Responsibilities**:

- Leads the Operational Risk and Control team, ensuring quality controls are appropriately executed.
- Leads content management to ensure ‘one version of truth’ at the organizational level.
- Conducts regular risk assessments to identify potential operational risks and evaluate risk severity.
- Develops and maintains control systems to prevent or deal with violations of legal guidelines and internal policies.
- Ensures the Operations and Business Transformation department complies with regulatory requirements and internal standards.
- Prepares detailed reports on risk management and control efforts for senior management and relevant stakeholders.
- Collaborates with other departments and stakeholders to align on risk management initiatives.
- Identifies key risk indicators and works with the business to ensure the correct measures are implemented; provides risk direction and support for major initiatives as appropriate.
- Implements a set of risk metrics and reports including risk appetite, emerging risks, key risk exposures, and Key Risk Indicators (KRIs)
- Participates in the GRC governance process to assist in updating and reviewing credit union policies and procedures based on regulatory changes, internal audits, and examinations by regulatory agencies.
- Assists in preparing Operations and Business Transformation department for regulatory examinations and audits by measuring the effectiveness of established standards, procedures, and controls, and raising concerns when standards, procedures, and controls appear to be insufficient in addressing regulatory requirements. Reviews audit results and incorporates findings into monitoring and testing procedures.
- Analyzes and evaluates program risks and manages program implementations with management and stakeholders.
- Performs other duties as assigned.

Functional Competencies
- Strong vendor management and leadership qualities to lead cross functional group.
- Demonstrate knowledge of deploying risk assessment techniques using data analytics

Qualifications:

- Bachelor's degree in business administration, Risk Management, relevant field, or equivalent working experience is strongly preferred.
- Strong understanding of financial services operations, products and services, familiarity with credit union membership structure, regu

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