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Client Services Account Supervisor

3 months ago

New York, United States SoHo Experiential LLC Full time

This full-time position based in New York City is responsible for developing and executing national sampling programs for an award-winning Spirits portfolio of brands.

**Working closely with and under the direction of the Group Account Director, you will**:

- Serve as the primary day-to-day contact for designated clients, and lead weekly status meetings with both clients and internal stakeholders
- Be responsible for budget management from creation through final reconciliation
- Develop Schedules of Work inclusive of all deliverables for programs
- Oversee all program materials including playbooks, sell sheets, event flows, POS grids, and training content
- Manage program extensions or allocation changes that impact total volume and timeline for completion
- Serve as primary point of contact for response to new program briefs from client
- Work with internal field activation team to facilitate events and gain in-depth knowledge of the status of your programs to provide strategic recommendations
- Manage and mentor direct reports across portfolio of business
- Travel to events (when needed) to assess program efficacy and gain valuable insights

**Position Requirements**:

- 3-5 years of experience in national sampling programming in an agency Client Services role
- Previous experience with luxury spirits and/or luxury goods is a plus
- Be a self-starter, with the proven ability to lead and motivate team members
- Highly organized and detail-oriented
- Prior experience in managing a team is required
- Ability to prioritize and juggle many tasks and delegate as necessary
- Strong written, verbal, and public speaking skills
- Proficient (as in not a beginner) in Microsoft Excel, Word, PowerPoint and Outlook
- Metro New York-based with hybrid schedule (minimum two days in office per week)
- Ability to travel to events (up to 10% of the time)

**What We Offer**:

- Competitive salary
- Comprehensive benefits including medical, vision, dental, and access to a suite of wellness programs
- A generous PTO policy including company holidays, vacation days, wellness days
- Hybrid work schedule
- Opportunities to learn and grow while making an impact
- A group of people who value each other as much as the work we create

**_ We love our diverse workplace Soho Experiential is an equal opportunity employer and does not discriminate based on race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria._