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Student Services Associate I
1 week ago
Posting Title: Student Services Associate I Overview:
**Responsibilities**:
- Provides comprehensive customer service to all constituents in the areas of student records and student accounts.
- Performs service functions in accordance with standards set by the Director and Assistant Directors in the areas of:
- Enrollment assistance (including Consortium, Study Abroad, and Dual Enrollment)
- Third-party Billing
- Veteran’s Affairs Benefits and Certification Procedures
- Student Accounts
- Enrollment and Degree Verifications
- Class Scheduling and Course Catalog
- Maintains up-to-date knowledge of and is able to explain academic and financial policies and procedures to all constituents, including FERPA, federal and DC regulations, and university policies.
- Interacts with other university offices as necessary to provide quality customer service and referrals.
- Maintains a collaborative working environment with all team members.
- Represents the Office of Enrollment Services at outreach events including, but not limited to, resource fairs, orientation, recruitment sessions, etc. Maintains working knowledge of policies and procedures in other university offices as they relate to the student experience.
Qualifications:
- A Bachelor's degree.
- In lieu of a Bachelor’s degree, 5 years of work experience in a student services discipline or higher education administrative office will be considered.
- One to two years of general administrative experience.
- Experience working in an academic environment is preferred.
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