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National Imaging Support Specialist

4 months ago

Devens, United States Patterson Full time

**Patterson isn't just a place to work, it's a partner that cares about your success.**

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

**Job Summary**:
Role oversees coordination of all post-sale installation and training procedures. Works with marketing to create, maintain and publish a catalog of training manuals, aids, and videos to ensure successful implementation of technology. Further supports imaging sales by adding clinical depth for Patterson clients, potential clients, and vendors to assist in product development.

**Essential Functions**:
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
- Responsible for ensuring integration of imaging technologies into veterinary practices.
- Manages key clinician relationships, developing opinion leaders, strong references and speakers for events supporting CT/MRI and other imaging technology.
- Attends trade shows, medical innovation summit and other events to monitor upcoming changes and products to the veterinary imaging market and support of sales of veterinary imaging technologies.
- Schedules, attends, and promotes dinner and CE events in support of imaging technologies.
- Assists service team on field issues with CT during installation cycle and post installation.
- Provides long-term, ongoing clinical support for Patterson imaging customers.
- Attends sales demonstrations and consults when able to provide clinical depth to product knowledge.
- Maintains close relationships with Patterson’s imaging vendors and their installation and service protocols to ensure experiential unity amongst Patterson’s customers.

**Job Qualifications**:
**Required Qualifications**
- Bachelor’s degree or 10+ years’ clinical experience in the veterinary industry.
- Strong organizational, planning, and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
- Possesses strong interpersonal and communication skills, both written and verbal
- Uses technology with efficiency, including Microsoft 365 and SAP CRM and ECC platforms.
- High-level knowledge of how all imaging modalities work and where they fit into a veterinary practice.
- Ability to travel domestically and internationally.
- 3 years of experience in sales, service, and training management.

**Preferred Qualifications**
- Doctorate in Veterinary Medicine (DVM)
- Previous clinical experience with CT, MRI and Ultrasound
- 2+ Years of Sales Experience
- 3+ Years of Project Management Experience

**Working Conditions**

**Physical Demands**
- Operating a computer or other office devices for the majority of the workday
- May occasionally need to move packages up to 50 pounds such as office supplies or imaging equipment.

**Environmental Factors**

This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

**Travel and On-call**

This position requires frequent traveling to customer locations, trade shows and providing services and support to customers domestically and internationally.

**What's In It For You**:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

- Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
- 401(k) Match Retirement Savings Plan.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO).
- Holiday Pay & Floating Holidays.
- Volunteer Time Off (VTO).
- Educational Assistance Program (Tuition Reimbursement).
- Full Paid Parental and Adoption Leave.
- LifeWorks (Employee Assistance Program).
- Patterson Perks Program.

**EEO Statement**:
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.