Manager, Strategic Relationship Management

3 weeks ago

Philadelphia, United States IQVIA Full time

**On-site 2-3 days/week**

**Job Overview**
Provides support and assistance in the planning, execution and management of outsourcing for services associated with global clinical trials. The Manager minimizes regulatory, legal, and financial risks as it pertains to outsourcing agreements and to maintain strategic sup relationships.

**Essential Functions**
- Work with clinical study teams to evaluate outsourcing needs for global clinical trials and assist in developing specifications for contracted deliverables.
- Participate in the selection of new suppliers; and lead/assist as necessary the qualification of new suppliers.
- Manage supplier categories to include regular intervals for category analysis / improvement
- Assist as necessary with the initiation and preparation of change requests.
- Work with clinical study team to monitor supplier’s compliance with contract terms, conditions, commitments and notifications.
- Work with clinical study teams to ensure clear communication and reporting of overall service level performance of strategic and/or high risk suppliers and that knowledge transfer on standard processes, tools, and supply base awareness is effectively occurring through appropriate channels.
- Serve as relationship manager for strategic suppliers.
- Organize and document governance team meetings with strategic suppliers, specifically to track contract deliverables and obligations, evaluate performance and develop action plans, if needed, based on performance trends.
- Manage issues related to invoices and provide oversight of supplier budget reconciliation, in collaboration with Finance department.
- Collaborate cross functionally with Strategic Sourcing, Legal and Compliance Departments.

**Qualifications**
- Must be able to travel to client office in Wilmington, DE at least 2-3 times per week

Bachelor’s Degree in Business Administration, Finance, Science or related field.
- Minimum of 5 years of relevant experience in the biopharmaceutical/CRO industry preferred with minimum 2 years of clinical operations experience.
- Minimum of 2 years in contracts and budgets; preference with suppliers.
- Experience with conflict resolution.
- Proven ability to effectively manage change.
- Flexibility to assume a workload which frequently necessitates an adjustment of priorities.
- Detail and goal oriented, self-starter with proven ability to work independently.
- Able to proactively identify issues and provide potential solutions for resolution.
- Ability to manage multiple tasks simultaneously and meet deliverables in accordance with stated timelines.
- Strong communications and interpersonal skills.
- Comfort with ambiguity; ability to act without having the total picture.

The potential base pay range for this role, when annualized, is $102,100.00 - $189,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

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