Special Orders Representative

3 weeks ago


New York, United States Michael George Flowers Full time

Overview:
Michael George is a distinguished leader in the luxury floral industry, renowned for our commitment to excellence and unparalleled service. We specialize in crafting bespoke floral arrangements for our clientele, elevating every occasion.

**Responsibilities**:

- Process incoming orders accurately and efficiently
- Communicate with customers to confirm order details and provide updates
- Upsell products or services to increase order value
- Perform data entry tasks to update customer information and order status
- Conduct outbound calling campaigns to follow up on orders or promotions
- Expediting and managing deliveries
- Analyze order trends to identify opportunities for sales growth
- Maintain a high level of phone etiquette when interacting with customers
- Collaborate with the sales team to ensure customer satisfaction

Qualifications:

- Proficiency in English; fluency in Spanish is a plus
- Strong analytical skills to interpret order data effectively
- Experience in sales or customer service roles preferred
- Ability to multitask and prioritize tasks efficiently
- Excellent communication skills, both verbal and written
- Detail-oriented with a focus on accuracy in order processing
- Knowledge of order management software is advantageous

Pay: $20.08 - $23.71 per hour

Expected hours: 40 per week

**Benefits**:

- Paid time off

Experience level:

- 1 year
- 2 years
- 3 years
- No experience needed
- Under 1 year

Shift:

- Day shift
- Split shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

Ability to Commute:

- New York, NY 10019 (preferred)

Ability to Relocate:

- New York, NY 10019: Relocate before starting work (required)

Work Location: In person



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