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Strategic Account Executive

4 months ago

Newtown, United States EVERSOURCE Full time

Role and Scope of Position:
This position provides strategic customers with a coordinated point of contact for all customer issues related to gas or electric distribution services. This position also contributes to the Company by improving customer satisfaction, retaining and growing profitable distribution and value-added service revenue. Assigned and strategic accounts as determined by Strategic Sales Manager.
This is a hybrid position. The first three months will be full-time in the office.

**Essential Functions**:

- Proactive Customer Relationship Management - develops strong customer relationships that allow the Company to provide superior customer service and achieve key activities.
- Corporate Positioning - develops and implements operating plans for achieving corporate objectives with the strategic customer base such as: changes in regulations, changes in rates, developing customer support for merger activities or other Company initiatives, customer education and promoting corporate positions.
- Customer Service - develops strategies and directs Company resources to resolve customer service issues such as: installation of new or upgraded utility service, reliability or power quality problems, billing related issues and general customer inquiries.
- Sales - retains and grows distribution revenue (gas and electric), promotes value added services and products, distributed generation programs, and other emerging technologies such as Hydrogen, renewable natural gas and geothermal.
- Revenue Cycle - collection of contributions in aid to construction, deposit monies and customer information necessary to establish a new or upgraded service for strategic account customers.
- Proactively provide solutions for all new business opportunities that results in profitable, incremental gross margin to achieve targeted financial and growth objectives.
- Understanding of Eversource growth initiatives, strategy, objectives, messages and direction in order to achieve team and company goals. Early identification of key stakeholder needs/issues that shall minimize conflict between parties. Engagement with Management, Leadership, Regulatory and Legal on regulatory initiatives within state(s).

**Technical Knowledge/Skill/Education/Licenses/Certifications**:

- Technical Knowledge/Skill:_
- Requires excellent communication skills (verbal and written)
- Strong interpersonal skills
- Management skills (leading, coaching, hiring, holding people accountable, etc.)
- Strong business acumen and technical knowledge of electric and gas distribution systems.
- Education:_
- Bachelor’s degree in Engineering, Business Administration, related discipline or equivalent experience
- Experience_:

- Minimum of five (5) years of experience in selling/servicing large commercial and industrial customers or related industry experience.

**Compensation and Benefits**:

- Eversource offers a competitive total rewards program. The annual salary range for this position is $115800 to $128670.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.

**Working Conditions**:

- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
- Job can require visits to customer sites (office environments, electric vaults/rooms/switch yards, outside locations and hard hat areas) which may include driving or using public transportation.

**Mental Aspects**:Leadership Behaviors/Competencies**:

- Set and Communicate Direction and Priorities_
- Know the business plan and how your role connects to it
- Identify problems, issues; take responsibility for resolution
- Set high standards for self; deliver quality performance
- Raise ideas for improvement
- Communicate, communicate, communicate
- Build Trusting Relationships_
- Follow through on commitments made to manager, colleagues, and customers.
- Address difficult or controversial issues and encourage others to do the same.
- Have honest dialogue with others
- Manage and Develop People_
- Set performance goals that align with department and company goals
- Meet regularly with your supervisor/manager to discuss your performance
- Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.
- Foster Teamwork and Cross-functional Collaboration_
- Work collaboratively within and across the organization to achieve “One Company” and other goals
- Recognize and address cross functional implications of your work
- Create a Diverse, Inclusive Workforce_
- Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work
- Lead Change_
- Proactively seek out opportunities to improve business performance and customer service.
- Respond positively to new demands or circumstances
- Exhibit a “can-do” attitude to support changes in priorities and work processes
- Focus o