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Collection Representative
4 months ago
Role: Collection Representative
Location: 29 Gallatin Pl, Brooklyn, NY 11201
Duration: 5+ Years
In a Call Center environment, the collections representative is responsible for collecting unpaid Notices of Violations.
Responsibilities:
Collection calls with diligent follow-up skills
Notifying customers of delinquent status and utilizing established solutions to obtain payments.
Follow established standard operating procedures for call flow and collections practices.
Explain to respondents of tickets the impact of tickets remaining unpaid.
Exceed required call goals for call volume, right-party contacts, and money collected.
Navigate software, email, dialer softphone, and desk phone.
Perform other duties as assigned.
Qualifications:
Excellent customer service experience - Patience and ability to manage irate callers and stress.
Proven experience as a collection specialist or call center specialist
Ability to manage a high call volume.
Comfortable working with targets and goals
Skilled in negotiation
Problem-solving skills
Self-starter, self-motivated
High moral character and good attendance record
Basic knowledge of the Transit System rules and regulations.
Knowledge of Microsoft Word & Excel; experience using web-based tools and general digital communications applications
Thankyou,