Msp Client Specialist

3 weeks ago


Los Angeles, United States Winston-Beck Full time

The MSP Specialist will be responsible for the daily operational tasks in the delivery of Talent Solutions.

Job Responsibilities
- Offer comprehensive support to ensure program adherence and system functionality.
- Support Hiring Managers with job posting creation.
- Utilize VMS to provide accurate information.
- Engage in the seamless integration of new hires, facilitating orientation and requisite assistance.
- Monitor job posting approvals and escalate issues.
- Ensure job posting accuracy prior to releasing to suppliers.
- Communicate and support customer-specific programs to secondary suppliers.
- Maintain system dashboards and ensure program SLAs are met.
- Monitor and extend work orders in VMS.
- Respond to supplier inquiries.
- Manage all issues related to time entry and approval.
- Ensure compliance with client procurement policies, guidelines, and processes.
- Oversee attendance and promptly notify the client of callouts at assigned posts, ensuring compliance with contractual obligations.
- Build sustainable relationships and trust with the client and contingent workers through open and interactive communication.

Minimum Qualifications
- High school diploma or equivalent, with a minimum of an Associate Degree, Bachelors Degree preferred.
- Strong ability to build professional relationships with clients.
- Strong organizational and professional skills.
- Must have excellent communication skills - both written and oral.
- Experience in a fast-paced environment.
- Previous experience in a customer support role within the staffing industry.
- VMS experience preferred.

Pay: $65,000.00 - $75,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

**Experience**:

- Client Support: 5 years (required)
- Staffing Industry: 5 years (required)

**Location**:

- Los Angeles, CA (required)

Work Location: Remote



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