Application Support Lead

2 weeks ago

Hartford, United States Voya Financial Full time

Together we fight for everyone’s opportunity for a better financial future._

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enoughwe believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

**Job Description**:
Profile Description:

- Has accountability for the technical delivery of work for a defined portfolio.
- Partner with architects and shared services teams to ensure Voya standards, software development practices, and compliant designs are met.
- Review support documentation for Operational IT governance and ensure it is up to standard.
- Identify opportunities for new services, continuous improvement and/or cost reduction and manage related change requests.
- Monitor Supplier procedures and client interaction to ensure compliance with Voya policy and SLAs.
- Review and validate service level report accuracy and escalate concerns/discrepancies.
- Act as initial contact in the end-to-end support process.

Knowledge & Experience
- Bachelor’s Degree or equivalent in Computer Science, MIS, Engineering or a directly related field, Master’s Degree preferred.
- Ability to embrace, adapt and lead through change, fosters effective partnerships, and drive effective collaboration with peers and vendor resources.
- Expertise in new computing architectures and implementation of networked computing structures
- Demonstrated expertise working across multiple platforms/technologies
- Ability to effectively communicate in both technical and business terms
- Expertise in supplier service delivery oversight, quality review
- Experience with business analysis
- Ability to multi task, meet tight deadlines, shift and adjust work effort based on critical priorities and SLA’s.

**Required Skills**:

- Expert analytical resource focusing on highly visible, complex and critical priorities.
- Determines organizational impact of software maintenance issues and develops overall strategy to address them.
- Provides feasibility analysis on potential projects and ensures maintainability/supportability is protected.
- Partners with business and technology leaders to understand and translate business objectives into technological solutions
- Partners with product and service vendors to integrate successfully into the environment as well as partnering to solve complex vendor integration issues that may arise.
- Maintains high level understanding/knowledge of system architecture and infrastructure portfolio that supports the business process to provide in-depth solution and problem solving.
- Provides expert level knowledge during critical P1, P2 incidents to effectuate mínimal outage time.
- Ability to develop robust Disaster Recovery plans and participate/lead teams through DR testing resulting is successful outcomes.
- Engages in critical vulnerability and security related matters and has the knowledge and ability to influence quick resolution to mitigate organizational risk.
- Coaches and mentors less experienced analysts/managed service partners, provides guidance on assignments to other team members

Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

$103,810 - $129,760 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year

Critical Skills

At Voya, we have i

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