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Full-time Office Administrator/recruiter/scheduler

4 months ago

Bedford, United States Amada Senior Care Full time

Join our team at Amada Senior Care of Southern NH, where we're dedicated to providing exceptional care and support to seniors in our community. As a rapidly growing business, we offer a dynamic and fast-paced environment with opportunities for growth and performance-based bonuses. We're currently seeking a highly motivated individual to join our team as a Full-Time Office Administrator/Recruiter/Scheduler.

We are recruiting for the best, right individual who wishes to work in a dynamic, fast-paced environment with the opportunity to prove yourself and grow You will play a pivotal role in coordinating schedules for our caregivers and clients. You will help hire the best, right people to help us expand. And you will be the overall spotlight in the office to help manage all day to day activities. If you're organized, experienced in scheduling, and thrive in a leadership role this is THE POSITION for you to prove it

**Responsibilities**

**About the Opportunity:
As an Office Administrator, you'll play a vital role in our team, handling various tasks related to client and caregiver coordination. Your responsibilities will include:

- Assisting with answering incoming calls and promptly addressing inquiries from potential and current clients.
- Thoroughly documenting all client and employee information in accordance with company policy.
- Weekly outreach to caregivers to confirm availability, meticulously recording responses.
- Validating caregiver hours worked and routing information for payroll processing.
- Accurately scheduling and coordinating caregivers based on client assessment and plan of care.
- Responding promptly to schedule conflicts, emergencies, and caregiver "call outs."
- Completing next business day/weekend schedules before the end of each business day.
- Managing scheduling operations, including caregiver placement, case coverage, off-hour support, and quality assurance.
- Recruiting, interviewing, and onboarding qualified caregivers who meet hiring standards.
- Overseeing staff orientation, training, development, retention, and day-to-day operations.
- Demonstrating reliability, responsiveness, and conveying a high degree of trust and empathy to every client and caregiver.
- Coordinating and assisting in setting appointments for Customer Service/Care Coordination visits.
- Entering and recording Key Performance Indicators (KPIs).
- Participating in weekly staff meetings prepared to discuss caregiver and client issues or concerns, staffing needs, challenges, and maintaining caregiver and client census weekly.

**Qualifications - Must Have**

**Amada’s Ideal Office Associate will:

- Minimum of two years of supervisory/management experience in a related field.
- One to two years of recruiting experience in Home Care or Healthcare setting.
- A current driver's license and a dependable insured automobile.
- A professional appearance and the ability to promote a positive work environment.
- Effective multitasking abilities and organizational skills.

**Benefits**
- Competitive Hourly pay rate ($20-25) could lead to Salaried position.
- Performance-based bonuses.
- Health/Dental Plans.
- Paid time off
- Opportunities for professional development and advancement within the company.

**_

**Job Type**: Full-time

**Schedule**: 8-hour shift, On-call

**Supplemental Pay Types**: Bonus pay

**Education**: High school or equivalent (required)

**Experience**: Scheduling: 1-2 years (required), Caregiving: 1 year (required) Office Administration: 1-2 years (required)

**Language**: English (required)