Marketing Database Manager

6 days ago


Glendale, United States Desert Diamond Casinos & Entertainment Full time

**Location**
- DDC - Glendale, AZ**Shift**

**Starting Pay**
- D.O.E.**Category**
- Marketing & Public Relations**Employment Status**
- Full-TimeMarketing Database Manager 11813

DDC - Glendale, AZ

**Job Description**:
**Position Summary**:
Under direct supervision of the Desert Diamond Casino
- Phoenix Director of Casino Marketing, the Marketing Database Manager is responsible for maintaining the security, integrity and precision of the database as it relates to all player reinvestment activities. This position is responsible for developing budgets, strategies, communications and operational procedures for player reinvestment programs.
- This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive._

**Essential Duties & Responsibilities**:

- Recommends and implements approved player reinvestment campaigns and offers.
- Maintains acceptable and reliable timelines for execution.
- Creates a list of active, inactive, player segments, and player activity.
- Tracks, at a minimum of one time a month, player segments.
- Maintains database, produces accurate listing for player reinvestment campaigns.
- Maintains records of mail offers, response rates, and volume.
- Offers advice, counsel and thoughts on offers, response rates and future database activities.
- Maintains marketing program Return on Investment (ROI) and Profit and Loss (P&L).
- Maintains a monthly summary of each campaign with statistics and sample copies of all tiers within the programs.
- Develops performance analysis on projected programs to ensure marketing strategy within company guidelines.
- Reviews results financially, statistically and operationally. Makes recommendations to improve future campaign results where applicable.
- Manages internal and external staff to facilitate all steps in the player reinvestment campaign execution process.
- Manages internal acquisition lists from all departments and update weekly report of usage for each list.
- Works with analysis to understand opportunities in the database and pulls accurate player lists.
- Creates job jacket, (both physical and electronic) for new and ongoing projects as they are assigned.
- Manages all campaigns from creation to completion.
- Monitors competitive reinvestment activities and incorporate this knowledge into all activities.
- Establishes and maintains multiple levels of quality control standards for campaigns and vendors.
- Submits marketing programs accurately and within assigned timelines for tribal gaming approval based on established internal guidelines.
- Develops and communicates property position and brand in the copy and creative of player reinvestment programs.
- Reviews and approves player reinvestment creative & copy for accuracy prior to printing.
- Assists in maintaining a monthly budget, showing budget to actual expenses in all player reinvestment areas.
- Attaches monthly variance/exception reports to each monthly review as applicable.
- Monitors data entry standards for player reinvestment.
- Conducts meetings to ensure that all appropriate parties fully understand goals and methods of the player reinvestment programs.
- Attends weekly marketing and operational meetings to communicate with management on business need periods and communication of active programs.
- Keeps abreast of industry changes and developments related to data management, postal regulations and print/mail processes.
- Performs other related duties as assigned.

Job Requirements:
**Minimum Qualifications**:
Education and Experience:
Bachelor’s degree plus 5 years experience in direct mail, player reinvestment, or database marketing. 2 of the 5 years of which must have been in the casino industry; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of degree requirement. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

- Knowledge, Abilities, Skills, and Certifications- Must possess excellent analytical skills.
- Knowledge of SQL, Access, Crystal and Excel.
- Knowledge of database management.
- Knowledge of current technological developments/trends in area of expertise.
- Knowledge of data review methods and techniques to keep current.
- Knowledge of principles and practices of public relations and customer service.
- Knowledge of modern office practices, procedures, and equipment.
- Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
- Knowledge of basic accounting principles, budgets, monthly P&Ls and overall financial practices.
- Knowledge of principles and practices of public relations, promotions, and marketing in a customer service oriented environment.
- Knowledge of report writing, communications at multiple levels of an organization, MS Office proficient, a



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