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Director, Internal Communications

4 months ago

Houston, United States Memorial Hermann Health System Full time

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

**Job Summary**

Responsible for raising the image, visibility and reputation of an assigned area within Memorial Hermann through a proactive program of media relations, internal and external communication, reputation management and advocacy building. Manages internal and external communications, builds relationships with key stakeholders, and identifies issues.
**Minimum Qualifications**
**Education**:Bachelor's degree in Journalism, Communication, or related field; Master's degree preferred.**
**Licenses/Certifications**:(None).**

**Experience / Knowledge / Skills**:

- ** 10 years of professional experience in media, public relations or organizational communications field including five (5) years of management experience and experience leading and managing multifunctional teams.**:

- ** Excellent communication skills (written, verbal, and listening) including speechwriting; proficiency with PowerPoint presentations.**:

- ** Excellent interpersonal skills with all levels of leadership, plus strong project management and organizational skills**:

- ** Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of "we advance health" through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.**

**Principal Accountabilities**
- ** For the remainder of calendar year 2024, this individual will be highly involved in leading communications for the system's transition to a new electronic health record platform (Epic); previous experience overseeing communications for a health system's or a hospital's transition to Epic is strongly preferred**:

- ** Following the system's successful Epic implementation, this individual will transition to be a leader on the system's internal communications team**:

- ** Anticipates and identifies issues, opportunities and threats to the company's image; recommends strategic courses of action; and develops and implements comprehensive communications plans to enable the achievement of company objectives.**:

- ** Manages strategic, two-way communications with stakeholders including media, employees and professional/trade organizations including: Media Outreach, Social Media, Message Creation and Delivery, and Coalition Development and Advocacy Building.**:

- ** Develops and executes aggressive internal and external communications strategies.**:

- ** In coordination with System Communications leadership, manages crisis communications; serve as primary spokesperson.**:

- ** Media trains executives.**:

- ** Writes speeches and creates presentations for executives.**:

- ** Promotes teamwork and a spirit of cooperation.**:

- ** Recruits, hires, trains, evaluates, and mentors staff.**:

- ** Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.**:

- ** Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.**:

- ** Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.**:

- ** Other duties as assigned.