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Front Desk Receptionist/assistant

3 months ago

New York, United States The Couple Spa Full time

**Job Description: Receptionist at The Couple Spa**

Summary

Although demanding at times, working as a receptionist at The Couple Spa is a fulfilling experience where he/she meets people from all walks of life with incredible stories to tell from all over the world — young love birds, married couples, celebrities, tourists/travelers, and hardworking New Yorkers, all looking to spend quality time with their favorite people at our spa. The atmosphere is a relaxing and soothing one that invites everybody to feel accepted for who they are. Unlike other establishments, The Couple Spa is not a noisy and hectic environment conducive to stress, and the receptionist will be working with gentle, kind, soft-spoken women.

Duties & Responsibilities
- Checking guests in and checking them out with a professional and amicable attitude
- Showing hospitality, providing directions, and handling payments
- Preparing spa rooms for guests with care and attention
- Setting up equipment, supplies and decorations
- Coordinating with coworkers & management to deliver services & treatments to guests
- Providing information, surveying clients, making reservations, and closing sales
- Responding to online reviews/comments/messages and representing the spa accurately
- Managing our scheduling system and client database carefully and efficiently
- Inputting and organizing data into forms, tables and spreadsheets
- Printing, copying and scanning documents
- Maintaining the cleanliness and organization of the spa’s facilities and equipment
- Placing orders for equipment and supplies

Skills & Qualifications
- **MUST** be able to speak both English and Mandarin/Cantonese
- Able to communicate clearly and politely; dresses professionally
- Able to maintain composure and be patient during confrontations
- Able to type at 40 words per minute or more
- Experience with using computers and word-processing/spreadsheet software
- Able to prioritize and multitask under pressure
- Adept at organization and time management; attentive to details

**Job Types**: Full-time, Part-time

Pay: $15.00 per hour

**Benefits**:

- Employee discount
- Flexible schedule

Schedule:

- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- No nights
- Weekends as needed

Application Question(s):

- Are you currently a high school or college student?
- Do you have experience with using computers and basic software?
- What is your availability for working this job? (days & times)

**Language**:

- English (required)
- Mandarin (required)
- Cantonese (required)

Work Location: In person