Current jobs related to Technical Services Manager - New York - ASAPP

  • Technical Product Manager

    1 day ago

    New York, New York, United States PEAK Technical Staffing USA Full time

    Technical Product ManagerWe are seeking a highly skilled Technical Product Manager to join our team at PEAK Technical Staffing USA. As a Technical Product Manager, you will be responsible for overseeing the development and enhancement of our customer-facing data capture tool that supports data integration, risk detection, customer screening, analyst...

  • Senior Technical Lead

    3 days ago

    New York, New York, United States FST Technical Services Full time

    FST Technical Services Commissioning DivisionWe are a leading commissioning firm in the country, partnering with clients for quality assurance in building projects. Our team ensures that equipment in mechanical, electrical, plumbing, and associated systems are designed, installed, and functionally tested to meet client requirements and design intent.Senior...

  • Project Manager

    2 weeks ago

    New York, New York, United States Technical Global Solutions Full time

    Job SummaryWe are seeking a highly skilled Project Manager to join our team at Technical Global Solutions. As a key member of our organization, you will be responsible for overseeing the planning, execution, and delivery of complex technical infrastructure projects.Key ResponsibilitiesProject Planning and ExecutionDevelop and manage project plans, timelines,...

  • Technical Account Manager

    3 days ago

    New York, New York, United States Opal Services Full time

    Opal Services: Unlocking Access ManagementWe're revolutionizing access management with our cutting-edge platform. As a Technical Account Manager, you'll play a pivotal role in ensuring our customers' success by providing expert guidance, support, and technical expertise throughout their journey with our platform.Key Responsibilities:Technical Support: Serve...

  • Technical Support Manager

    3 weeks ago

    New York, New York, United States TEKConn Services Inc. Full time

    About the RoleWe are seeking a highly skilled Senior Help Desk Analyst to join our team at TEKConn Services Inc. in Midtown Manhattan. As a key member of our elite support team, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesTechnical Support: Provide...

  • Project Engineer for Commissioning Services

    4 weeks ago

    New York, New York, United States FST Technical Services Full time

    FST Technical Services, a prominent firm in the commissioning (Cx) sector, specializes in delivering quality assurance throughout the design, construction, and post-acceptance stages of building projects. Our mission is to guarantee that mechanical, electrical, plumbing, and related systems are meticulously designed, installed, and functionally tested to...

  • Technical Sales Specialist

    1 week ago

    New Berlin, Wisconsin, United States STS Technical Services Full time

    STS Technical Services is seeking a skilled Sales Engineer to bridge the gap between sales and engineering. As a Sales Engineer, you will play a key role in understanding client needs, offering tailored solutions, and ensuring technical aspects align with sales objectives. This position requires strong technical knowledge, excellent communication skills, and...

  • Technical Program Manager, Advertising Solutions

    3 weeks ago

    New York, New York, United States Amazon Services LLC Full time

    Welcome to the Amazon Services LLC OrganizationThe Advertising Solutions organization is at the heart of Amazon Ads, a rapidly growing sector of Amazon's business operations. Every advertisement that goes through our Amazon systems or is displayed on our digital platforms must comply with the established policies and guidelines.Are you ready to take on the...

  • IT Service Lead

    2 weeks ago

    New York, New York, United States TALENT Software Services Full time

    Job SummaryTalent Software Services is seeking an experienced IT Service Lead to join our team. As a key member of our IT department, you will be responsible for providing dedicated IT support to our site, resolving end-user IT-related issues, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesIT Help Desk Support: Provide timely and...

  • Senior Manager of Technical Support Services

    4 weeks ago

    New York, New York, United States Chesapeake Utilities Corporation Full time

    We are looking for a Head of Service Operations to lead the IT service management for our technology division, focusing on two essential teams: Service Desk (Level 1) and Technical Support (Level 2). This role is pivotal in shaping, enhancing, and sustaining service excellence across the organization. The Head will ensure the delivery of top-tier customer...

  • Service Technician

    3 weeks ago

    New York, New York, United States Rise Technical Full time

    Job Summary: We are seeking a skilled Field Service Technician to join our team at Rise Technical. As a Field Service Technician, you will be responsible for maintaining and repairing electro-mechanical systems, including generators and compressors.Key Responsibilities:Maintain and repair electro-mechanical systems, including generators and compressorsWork...

  • Technical Lead, Advertising Identity and Access Management

    3 weeks ago

    New York, New York, United States Amazon Services LLC Full time

    About the RoleWe are seeking an experienced Software Development Manager to lead our engineering team in developing and delivering a collection of advertising products that drive discovery and sales. As a key member of our team, you will be responsible for defining and delivering a technical roadmap, strategy, and facilitating the technical architecture...

  • Technical Lead

    2 weeks ago

    New York, New York, United States Marex Services Group, LLC Full time

    About Marex Services GroupMarex Services Group, LLC is a leading global financial services platform, providing essential liquidity, market access, and infrastructure services to clients in the energy, commodities, and financial markets.Job DescriptionWe are seeking a highly skilled Technical Lead to join our team and help us realize our objectives to become...

  • Technical Business Manager

    1 month ago

    new york, United States NTT DATA Services Full time

    Req ID: 291880  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.   We are currently seeking a Technical Business Manager - Investment Industry to join our team in new york, New York...

  • Software Developer

    3 weeks ago

    New York, New York, United States Asset Manager Full time

    Job Title: Associate Software DeveloperAbout Us: Our company is a leading asset management firm with a strong presence in the financial industry.Job Description:We are seeking a highly motivated and skilled Associate Software Developer to join our dynamic technology team. In this role, you will collaborate with teams across the organization to develop,...

  • Senior Technical Program Manager, Amazon Advertising Trust

    1 week ago

    New York, New York, United States Amazon Services LLC Full time

    Job Title: Senior Technical Program Manager, Amazon Advertising TrustThe Amazon Advertising Trust organization is at the forefront of Amazon Ads, one of Amazon's fastest-growing businesses. Every ad that flows through our Amazon systems or is presented on one of our owned and operated sites needs to adhere to the policies created by the Advertising Trust.As...

  • Senior Technical Program Manager, Amazon Advertising Trust

    3 months ago

    New York, United States Amazon.com Services LLC Full time

    The Advertising Trust (AT) organization is at the center of Amazon Ads, one of Amazon’s fastest growing businesses. Every ad that flows through our Amazon systems, or is presented on one of our owned and operated sites, needs to adhere to the policies that AT creates. As a Senior Technical Program Manager, you will be driving the delivery and execution of...

  • Technical Customer Service

    4 months ago

    New York, United States Women in 3D Printing Full time

    As Technical Customer Service (TCS), youre the liaison between the customer and their end part. You will be the main point of contact and the first brand representative who the customer interacts with, providing top notch customer service to all potential & current customers who choose to contact us. You act as the human help desk to our customers with a...

  • L3 Technical Support Engineer

    4 weeks ago

    New York, New York, United States GTN Technical Staffing and Consulting Full time

    Position Overview:This role requires a commitment of 12 hours per week, with a focus on onsite support in Manhattan.Work Schedule:4 hours per day on Tuesday, Wednesday, and FridayTuesday and Friday: 9 AM to 1 PMWednesday: 1:30 PM to 5:30 PMKey Responsibilities:Oversee the setup and upkeep of hardware and software, including personal computers, printers,...

  • Senior Technical Program Manager, Amazon Advertising Trust

    3 weeks ago

    New York, New York, United States Amazon Services LLC Full time

    **About the Advertising Solutions Team**The Advertising Solutions organization is a critical component of Amazon's business operations, responsible for ensuring the integrity and effectiveness of our advertising systems.We are seeking a highly skilled **Senior Technical Program Manager** to join our team and drive the development and implementation of...

Technical Services Manager

4 months ago

New York, United States ASAPP Full time

Join our team at ASAPP, where we're developing transformative Vertical AI designed to improve customer experience. Recognized by Forbes AI 50, ASAPP designs generative AI solutions that transform the customer engagement practices of Fortune 500 companies. With our automation and simplified work processes, we empower people to reach their full potential and create exceptional experiences for everyone involved. Work with our team of talented researchers, engineers, scientists, and specialists to help solve some of the biggest and most complex problems the world is facing.

We're seeking a Technical Services Manager who has 2-3 years of product and enterprise customer-facing experience. As a Technical Services Manager, you will manage a portfolio of customers post-launch, working with our Engineering teams and enterprise customer stakeholders to identify, prioritize, and implement solutions that align with ASAPP's offerings. You will also work to triage any customer reported production issues, ensuring that each deployment continues seamless operation. You'll collaborate with our Engagement Management and Engineering teams to prioritize resolution of issues and implementation of new work within and across customers.

We're ultimately looking for customer-facing professionals who can deftly manage customer expectations and production incidents in ambiguous environments, think on their feet, build consensus, exercise sound judgment in high-pressure situations, all while driving the development of a world-class AI product. You'll need to get scrappy, learn quickly, fix problems when you see them and take care of your teammates. In exchange, we can offer you an unparalleled opportunity for impact - AI is one of the most profound developments in human history, and we're building and deploying it on an unmatched scale.

**What you'll do**:

- Manage post launch operations for a portfolio of ASAPP customers
- Ensure successful lifecycle of customer escalations
- Lead customer bridges around defects
- Work with internal and external teams to triage and prioritize bugs
- Enhance existing process documentation

**What you'll need**:

- 2-3 years of product and enterprise customer-facing experience
- Self-starter mentality (you find problems and fix them), resourcefulness, comfort working in ambiguous environments
- Strong outcome
- and value-orientation
- Technical experience, specifically with monitoring and logging tools
- Experience dealing with complex interpersonal dynamics and working with a wide range of our customers' stakeholders, from day-to-day project managers up to their executives and C-Suite
- Desire to work cross-functionally with internal teams, including Deployment, Technical Project Management, Engagement Management, and Engineering
- Ability to clearly and concisely oversee customer communications related to production incidents

**What we'd like to see**:

- Experience managing defect life cycles in a SaaS environment
- Experience testing functionality in an agile environment
- Experience managing strategic customer communications and relations
- Experience in a start-up environment

$115,000 - $130,000 a year
- The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan. For Non-Sales positions: this role is eligible to participate in ASAPP's equity plan. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short
- and long-term incentives, including the benefits listed above.