Technical Specialist

2 months ago

Bethlehem, United States Sealed Air Full time

SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.

This position will provide technical service to Sealed Air customers and promote the use of Sealed Air Cryovac packaging materials and Sealed Air Cryovac equipment systems. Supporting sales and marketing within the accounts by providing timely completion of both external and internal service call reporting along with detailed administrative documentation including, account performance reports, customer relation management and project updates. Job Description
Provide equipment troubleshooting, repair and maintenance service to customers using Sealed Air Cryovac materials.
Assist or coordinate/supervise customer personnel in installation of equipment along with training customers in equipment operation, maintenance and sanitation.
Inform customers of safety regulations, technical information, modifications and improvements.
Analyzes packaging quality and production problems to determine if equipment, material or product related.
Advise customers in establishing preventative maintenance programs and spare parts requirements.
Enhance customer relations with regular calls, value capture, audits of equipment, securing parts and advise on packaging techniques per territory business plan.
Assists sales in supporting new products and and opportunities.
Supporting sales and marketing with timely completion of all administrative reports. Required Qualifications
High School Diploma or equivalent required
Mechanically inclined and innovative
Possess a valid US Driver’s License
Ability to travel overnight 30% of the time
Technical school preferred
Previous experience servicing Cryovac rotary and auxiliary equipment preferred
Professional attitude and be self motivated/directed
Time management, communication skills, decision making, interpersonal, computer and organizational skills
Ability to work cross functionally to achieve company goals
Ability to use basic hand and power tools
Commercial or Industrial troubleshooting, installation, servicing and programming
Experience in food packaging or other related experience
**Requisition id**: 46331
**Relocation**: No

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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