Information Technology Support Specialist

2 weeks ago


Bethlehem, United States Cyitechsearch LLC Full time

Position: Support Analysts (L3)

Location: Hybrid, one day/week in Bethlehem, PA

Duration: 12m+


ERP JOB DUTIES AND RESPONSIBILITIES:

  • Provide ongoing maintenance, support, and development to assigned applications and implement new products.
  • Troubleshoot, research, and solve technically challenging problems involving integrated systems.
  • Test and verify software releases, upgrades, and any changes prior to the promotion of code to the production environment.
  • Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, end user documentation.
  • Provide education and training for application end user community – keeping them informed of new release feature/functionality, changes/revisions that impact the operation.
  • Create and route required operational and management reporting needs as required by management and regulatory agencies.
  • Solid understanding of operational / clinical services and information / work flow of assigned areas.
  • Ability to analyze, diagnose, support and implement process/operational change.
  • Will interact and collaborate with all levels of healthcare personnel; IT Management, Clinicians, Consultants and Administrators.
  • Active member of project team coordinating project tasks and utilizing project management skills for specific tasks.
  • Strong process improvement and project management skills.
  • Level 3 support for Application related issues.
  • Function as part of a team.
  • Strong Customer Service Orientation and ability to follow through on issue resolution.



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