Information Technology Support Specialist
2 weeks ago
Position: Support Analysts (L3)
Location: Hybrid, one day/week in Bethlehem, PA
Duration: 12m+
ERP JOB DUTIES AND RESPONSIBILITIES:
- Provide ongoing maintenance, support, and development to assigned applications and implement new products.
- Troubleshoot, research, and solve technically challenging problems involving integrated systems.
- Test and verify software releases, upgrades, and any changes prior to the promotion of code to the production environment.
- Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, end user documentation.
- Provide education and training for application end user community – keeping them informed of new release feature/functionality, changes/revisions that impact the operation.
- Create and route required operational and management reporting needs as required by management and regulatory agencies.
- Solid understanding of operational / clinical services and information / work flow of assigned areas.
- Ability to analyze, diagnose, support and implement process/operational change.
- Will interact and collaborate with all levels of healthcare personnel; IT Management, Clinicians, Consultants and Administrators.
- Active member of project team coordinating project tasks and utilizing project management skills for specific tasks.
- Strong process improvement and project management skills.
- Level 3 support for Application related issues.
- Function as part of a team.
- Strong Customer Service Orientation and ability to follow through on issue resolution.
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