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Full Time Front Desk Night Audit Agent 10pm to 6am

3 months ago

Suffolk, United States Comfort Suites Suffolk Full time

**SUMMARY**:The Front Desk Night Audit Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Office Clerk must be accurate with daily accounting procedures.

The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.
- Provide high level of customer service
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Check in and out hotel guests in a confident, professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift.
- Follow established key control policy.
- Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.
- Ensure proper credit policies are followed and verify credit limit report.
- Submit all lost & found articles accompanied by a completed lost & found report.
- Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
- Knowledgeable of fire and emergency procedures.
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
- Monitor room availability throughout the day.
- Review daily the selling status of the hotel using yield management system.
- Attend department meeting once a month.
- Performs all other duties as directed by immediate supervisor.
- Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

**QUALIFICATION REQUIREMENTS**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

- High school diploma or general education degree (GED); and six months to one year related experience and/or training.

LANGUAGE SKILLS:

- Ability to read, analyze, and interpret procedure manuals. Ability to effectively present information and respond to questions from guests.

REASONING ABILITY:

- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS and ABILITIES:
**Job Types**: Full-time, Part-time

Pay: $12.00 - $12.30 per hour

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Administrative Assistants & Receptionists: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person