Receptionist/office Assistant

1 week ago

Charlotte, United States Triple Blaze Consulting Full time

**Summary**

**Responsibilities**
- **Greeting and Assisting Clients**: Welcome clients with warmth and professionalism, check them in for appointments, and provide necessary paperwork. Direct clients to waiting areas, testing & therapy rooms, and notify clinicians of their arrival.
- **Client Intake and Registration**: Facilitate the intake process, gather demographic and insurance information, and ensure accurate recording in the practice's electronic health record (EHR) system.
- **Scheduling and Appointment Management**: Coordinate client appointments, manage scheduling changes, and communicate appointments to clinicians and clients.
- **Billing and Insurance Coordination**: Assist with billing tasks, verify insurance coverage, process claims, and resolve billing issues. Maintain confidentiality and HIPAA compliance.
- **Recordkeeping and Documentation**: Maintain organized client records, both electronic and paper-based, ensuring compliance with privacy regulations.
- **Communication Liaison**: Serve as the primary point of contact for clients, clinicians, and staff. Coordinate communication between clients and clinicians, and ensure effective client follow-up.
- **Client Advocacy, Support, and Education**: Advocate for clients' needs, provide information about services and resources, and offer comprehensive education on available services and self-care techniques.
- **Clinical Support and Collaboration**: Collaborate with clinicians to conduct assessments and screenings, prepare testing rooms, and assist with client care tasks. Foster a cohesive practice environment and engage in team activities.
- **Office Management**: In partnership with the Operations Manager, oversee office operations, manage supplies, ensure equipment functionality, and maintain a welcoming atmosphere for clients.
- **Emergency Preparedness**: Follow established protocols for handling emergencies and crisis situations with professionalism and composure.
- **Quality Assurance and Compliance**: Assist with quality assurance initiatives and compliance efforts to maintain practice standards.
- **Continuing Education**: Stay updated on industry regulations and best practices through ongoing professional development.

**Skills**
- Professional demeanor
- Excellent written and verbal communication skills
- Strong customer service skills
- Ability to multitask and problem-solve effectively
- Maintains confidentiality
- Willingness to learn and adapt to new software systems
- Highly organized with excellent time management skills
- Reliable with strong attention to detail
- Ability to establish rapport with clients of all ages
- Proficient in using technology systems for scheduling and data organization

**Job Type**: Part-time

Pay: $20.00 per hour

Expected hours: 10 - 20 per week

**Benefits**:

- 401(k)

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):
**Experience**:

- Private practice (Solo healthcare professional): 5 years (required)

Ability to Commute:

- Charlotte, NC 28226 (required)

Ability to Relocate:

- Charlotte, NC 28226: Relocate before starting work (required)

Work Location: In person

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