Client Coordinator

3 weeks ago

Riverside, United States SERENITY HOME HEALTH CARE Full time

Client Coordinator

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

**Responsibilities**:

- Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
- Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
- Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
- Completes client monthly calls according to policy and documents in the client's file.
- Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
- Ensures best matches between caregiver and clients.
- Ensures compliance with the care plan and accurate documentation of all care plan tasks.
- Trades off responsibilities for being “On call” 2 weeks out of 4 months
- Participates in staff training and operational meetings.

**Requirements**:

- High school diploma or equivalent.
- 2 years of experience in a customer service role.
- Demonstrated customer service and communication skills, problem solving, and attention to detail.
- Technical proficiency in utilizing computers and generating reports.
- Able to speak, read and write English fluently.
- Preferably Bilingual (Spanish/English)

'
Work Location:

- One location

Work Remotely
- No

Pay: From $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Customer Service: 2 years (preferred)

**Language**:

- Spanish (required)

Ability to Relocate:

- Riverside, IL 60546: Relocate before starting work (required)

Work Location: In person

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