Bakery Customer Service Representative

2 weeks ago


New York, United States By the Way Bakery Full time

By the Way Bakery is an old-fashioned bakery where everything is made by hand, from scratch, in small batches. And, by the way, all of our baked goods are gluten-free and dairy-free. They're also certified kosher. Most importantly, everything we make is as delicious as - if not better than - most conventional baked goods. By the Way Bakery on the Upper West Side (2440 Broadway Ave NYC) is seeking to hire enthusiastic and engaging individuals as counter associates. Opening shifts (7am - 1pm) and closing shifts (1pm to 7pm) are needed to be filled on weekdays and weekends. This is a standing position, you are required to be on your feet your entire shift. Must be able to lift 50 lbs when deliveries come in.

Responsibilities include:

- Warmly greeting customers and anticipating their needs
- Articulately describing store products and custom options
- Sharing important information about allergens and related concerns
- Entering and processing customer orders with precision
- Organizing and replenishing inventory of baked goods and packaging
- Investigating and resolving customer complaints
- Maintaining a spotless store environment through constant cleaning
- Providing an exceptional guest experience from start to finish

Qualifications include:

- A team player
- Attention to detail
- Ability to thrive in a fast-paced environment
- Confidence to build connections with customers
- Excellent verbal communication skills
- A generous smile

**Job Type**: Part-time

Pay: $17.00 per hour

**Benefits**:

- Employee discount

Restaurant type:

- Bakery

Shift:

- Morning shift (7a - 1p sometimes earlier)
- Night shift (1p - 7p)

Weekly day range:

- Every weekend (required)
- Monday to Friday (variable)

**Education**:

- High school or equivalent (required)

License/Certification:

- NYC Food Handlers Certificate (Preferred prior, must obtain after hire)

**Job Type**: Part-time

Pay: $17.00 per hour

**Benefits**:

- Employee discount
- Flexible schedule

Compensation package:

- Tips

Restaurant type:

- Bakery
- Café

Schedule:

- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift

**Education**:

- High school or equivalent (preferred)

Ability to Commute:

- New York, NY 10024 (required)

Work Location: In person



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