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& Other Stories Retail Sales Ambassador

4 months ago

New York, United States & Other Stories Full time

**Company Description**
Founded in 2010 by a small group of creatives**, & Other Stories **grew from the wish to give women the freedom of expression through one brand. We’re a one-stop styling destination filled with collections from our design ateliers in Stockholm and Paris.

We believe that you will be a part of cultivating a friendly and warm shopping experience for & Other Stories customers through organic customer service, product knowledge, operational routines and overall upkeeping within a value driven team environment to drive sales.

Customer Service
- Greet and engage all customers in conversation
- Utilize an organic customer service approach to create an easy and inspiring shopping experience for every customer
- Provide relevant and detailed product knowledge of all & Other Stories merchandise including but not limited to fabric types, washing instructions, garment fits, trends etc.
- Communicates with customers courteously and promptly in-person and via phone

Operations
- Ability to complete the full garment processing cycle from unpacking to steaming per & Other Stories guidelines and best practices to maximize selling opportunities
- Handles customer transactions at the register and packages purchases according to & Other Stories standards in a courteous and friendly manner
- Replenishes all departments consistently throughout the day to ensure full inventory on the shop floor
- Upkeeps & Other Stories logistic standards and overall cleanliness of stockrooms and back stocked merchandise
- Maintains & Other Stories shop floor standards by ensuring product care is met throughout the day
- Supports with execution of reductions and campaign set ups according to & Other Stories guidelines
- Adheres to & Other Stories values, policies and procedures as outlined in company handbook

Team Player
- Partners with team members to ensure customers receive the best customer service in a friendly shopping environment
- Responsible for keeping shop floor and stockrooms clean, well maintained and handed over per & Other Stories standards
- Willingness and ability to readily respond to changing circumstances and expectations
- Assists in training new team members with high level of customer service focus
- Being straight forward and open minded including when receiving and sharing feedback

Financial Accountability: None

**Qualifications**
- Must be able to work a flexible work schedule including nights and weekends
- High School graduate or equivalent preferred
- At least 6 months of experience in direct customer service, retail industry preferred
- Ability to lift in excess of 20 pounds
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
- Ability to climb a ladder and use a step stool

Competencies:

- Exceptional customer service and interpersonal skills
- Ability to recognize and execute selling opportunities
- Ability and willingness to run a cash register
- Excellent communication and organizational skills
- Lively interest and knowledge in fashion and design trends
- Passion and drive for retail industry
- Ability to multi-task in a fast-paced environment
- Ability to take initiative to complete tasks and solve problems
- Ability to meet deadlines
- Ability to manage time and prioritize

Job Status: Non-Exempt, Hourly (Part-Time or Full-Time)

The hourly pay for this role is $17.50

EEOC Classification: SLS
**Additional Information**
All your information will be kept confidential according to EEO guidelines.