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Call Center Agent

4 months ago

Houston, United States Smart home remodeling Full time

Responsibilities:

- Handle inbound and outbound calls in a professional and courteous manner
- Provide excellent customer service by addressing customer inquiries and resolving issues
- Upsell products or services to customers when appropriate
- Communicate effectively in English and Spanish, both written and verbal
- Analyze customer needs and recommend appropriate solutions
- Maintain accurate and detailed records of customer interactions
- Follow call center scripts and procedures to ensure consistency and quality
- Meet or exceed individual and team performance goals

**Requirements**:

- High school diploma or equivalent
- Previous experience in a call center or customer service role preferred
- Bilingual proficiency in English
- Excellent communication skills
- Strong phone etiquette and active listening skills
- Ability to handle difficult or irate customers with professionalism and empathy
- Ability to work in a fast-paced environment and adapt to changing priorities

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Pay: $13.00 - $16.00 per hour

Experience level:

- 11+ years

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Work Location: In person