Merchant Services Relationship Manager

3 weeks ago

Fort Worth, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

You are a strategic thinker, passionate about delivering solutions to clients. You have found the right team.

As a Relationship Manager, you will be responsible for a select portfolio of large corporate clients. You will partner closely with the firm-wide bank coverage team, including JPMorgan Payments Treasury Services. You will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio. You have proven strategic relationship management and cross-selling success in the payments processing industry with a deep consultative skill set and experience.

**Responsibilities**:

- Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction.
- Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery.
- Acts as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
- Establish and maintain strong internal partnerships with respective JPMC coverage teams through on-going collaboration and communication.
- Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments, Treasury Services.
- Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business.
- Participate in external industry conferences to ensure market visibility for the JPM franchise within the identified market segment.

**Required qualifications, capabilities, and skills**
- 8 + years of experience in strategic relationship management, business development and contract negotiation in the payments industry; or technology related experience
- Experience managing complex clients
- Bachelor’s degree or equivalent experience required
- Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
- Experience and comfort level working with C-suite level client stakeholders
- Demonstrated track record of collaboration across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners
- Demonstrated ability to work across cultures with internal teams and external clients
- Exceptional relationship management skills
- Strong presentation skills
- Exceptional verbal and written communication skills.
- Ability to mobilize internal networks and resources.

**Preferred qualifications, capabilities, and skills**
- Masters Degree
- Expertise in specialized industries such as with other financial institutions, fintech, billers, major and specialty retail and vertical knowledge within the payments industry is a plus

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender e

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