Front Desk Receptionist/customer Service
1 month ago
Job description:
We are seeking a motivated and customer-focused individual to join our team as a Front Desk Receptionist. In this role, you will be responsible for providing exceptional service to our clients, addressing inquiries, and ensuring their satisfaction with our services.
Key Responsibilities:
Client Communication: Serve as the primary point of contact for clients, answering inquiries, providing information about our services, and addressing any concerns they may have. Maintain professionalism and courtesy in all client interactions to uphold our company's reputation.
Order Processing: Process orders for our construction services, including accurately entering customer information, scheduling appointments, and coordinating with our project teams. Ensure that orders are fulfilled promptly and efficiently to meet customer expectations.
Issue Resolution: Handle customer complaints and issues with empathy and efficiency, working to find satisfactory resolutions in a timely manner. Escalate complex issues to the appropriate department or supervisor for further assistance when necessary.
Documentation and Record-Keeping: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, in our customer relationship management (CRM) system. Keep detailed notes to track customer preferences and history for future reference.
Feedback Collection: Gather feedback from customers regarding their experience with our services, product quality, and overall satisfaction. Use this feedback to identify areas for improvement and implement strategies to enhance the customer experience.
Team Collaboration: Collaborate with other departments, including sales, marketing, and operations, to ensure a seamless customer experience from initial inquiry to project completion. Communicate effectively with internal teams to address customer needs and concerns.
Qualifications:
Previous experience in customer service or a related field is preferred
Excellent communication skills, both verbal and written
Strong problem-solving abilities and a customer-focused mindset
Ability to multitask and prioritize tasks effectively in a fast-paced environment
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: Remote
-
Front Desk Receptionist
6 days ago
Baltimore, United States Omnis Health Life Full timeJob DescriptionJob DescriptionRecovery and Addiction treatment center is seeking a Front Desk Receptionist to provide services in a way which optimizes the dignity and independence of all of our patients. The growth of our company can be attributed to our employees knowledge, skill and commitment to providing outstanding patient care and customer service.The...
-
Front Desk Receptionist
6 days ago
Baltimore, United States Omnis Health Life Full timeJob DescriptionJob DescriptionBenefits:401(k)Paid time off Recovery and Addiction treatment center is seeking a Front Desk Receptionist to provide services in a way which optimizes the dignity and independence of all of our patients. The growth of our company can be attributed to our employees knowledge, skill and commitment to providing outstanding patient...
-
Front Desk Receptionist
18 hours ago
Baltimore, United States Omnis Health Life Full timeJob DescriptionJob DescriptionBenefits:401(k)Paid time off Recovery and Addiction treatment center is seeking a Front Desk Receptionist to provide services in a way which optimizes the dignity and independence of all of our patients. The growth of our company can be attributed to our employees knowledge, skill and commitment to providing outstanding patient...
-
Receptionist / Front-Desk Administrator
3 weeks ago
Baltimore, United States Ultimate Staffing Full timeUltimate Staffing is hiring for a Receptionist / Front-Desk Administrative Assistant in Halethorpe, Maryland! This is a full time, in-person, Contract position with the opportunity to convert to a permanent employee after 6 months. If you are looking Receptionist, Administrator, Staffing, Administrative
-
Baltimore, United States GREEN RELIEF HEALTH LLC Full timeJob DescriptionJob DescriptionAesthetic and Wellness Practice Front Desk PositionAt Green Relief Health, we are a medical aesthetics and wellness spa located in Baltimore Maryland and offer services such as Botox, Dermal Fillers, Chemical Peels, Microneedling, and more aesthetic procedures. We also over IV hydration as well as other functional medicine...
-
Front Desk Urgent Care
5 days ago
Baltimore, United States Ezra Care Solution LLC Full timeJob DescriptionJob DescriptionBenefits/PerksCompetitive salaryFlexible ScheduleGreat work-life balancePaid time offOngoing trainingEmployee DiscountJob SummaryWe are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact for our clients....
-
Hotel Front Desk Attendant
2 weeks ago
Baltimore, United States Residence Inn Downtown Inner Harbor Full timeDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...
-
Front Desk Urgent Care
3 days ago
Baltimore, United States Ezra Care Solution LLC Full timeJob DescriptionJob DescriptionBenefits:Paid time offBenefits/PerksCompetitive salaryFlexible ScheduleGreat work-life balancePaid time offOngoing trainingEmployee DiscountJob SummaryWe are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of...
-
Receptionist Front Desk
3 weeks ago
Baltimore, United States Regina Anderson MD Full timeJob DescriptionJob DescriptionDermatology office is seeking a front desk person who can multitask answering phones and checking patients in and out of appointments along with other responsibilities. Other duties include things such as verifying insurance, collecting and posting payments, accounts receivable & collections. This is a very busy practice and...
-
Information Desk Receptionist
1 month ago
Baltimore, United States Mercy Health Services Full timeThe Information Desk Receptionist greets visitors according to the Department's Customer Service protocol. Listens to needs and responds to customer with appropriate badge and/or directions. Responsibilities License Requirements: N/ A - Certification Receptionist, Customer Service, Information, Microsoft, Transportation, Technology, Healthcare, Patient
-
Front Desk Urgent Care ATHENA EMR
3 days ago
Baltimore, United States Ezra Care Solution LLC Full timeJob DescriptionJob DescriptionBenefits/PerksCompetitive salaryFlexible ScheduleGreat work-life balancePaid time offOngoing trainingEmployee DiscountJob SummaryWe are seeking a friendly and service-oriented Front Desk Representative with knowledge of ATHENA EMR to join the team at our thriving clinic. As a Front Desk Representative, you will be the first...
-
Hotel Front Desk Attendant
4 days ago
Baltimore, United States Residence Inn Downtown Inner Harbor Full timeJob DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...
-
Front Office Receptionist
2 weeks ago
Baltimore, United States BELAIR REHABILITATION ASSOCIAT Full timeJob DescriptionJob DescriptionWe are looking for a professional with a friendly attitude and the ability to multitask to serve as our company’s front desk receptionist. In this position, you will greet people entering the office and help direct them. In addition, you’ll be responsible for answering and managing the phones, copies, data entry and duties...
-
Hotel Front Desk Receptionist
1 month ago
Baltimore, United States Hampton Inn and Suites Baltimore Inner Harbor Full timeJob DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...
-
Front Desk Professional
5 days ago
Baltimore, United States Southern Management Companies Full time**WHAT WE ARE LOOKING FOR**: Our Front Desk Professionals are the face of our communities. They are the first person all guests, residents, team members, and vendors see when they enter our buildings. As such, Front Desk Professionals play an important role in maintaining our brand, which includes providing excellent customer service at all times. **WHAT WE...
-
Medical Receptionist
2 weeks ago
Baltimore, United States Mercy Medical Center Full timeOverview: The Medical Receptionist is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office. The Medical Receptionist is responsible for all front desk...
-
Front Desk Agent
4 weeks ago
Baltimore, United States PSG Global Solutions Full timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Hospitality, Hotel, Staffing, Bridge, Operation
-
Hotel Front Desk Supervisor
2 weeks ago
Baltimore, United States Sheraton Baltimore North Full timeJoin the team at the Sheraton Baltimore North as our Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest...
-
Supervisor, Ophthalmology Front Desk
4 days ago
Baltimore, United States Umfpi Full time** Supervisor, Ophthalmology Front Desk** **Job Category****:** Non-Clinical Mgmt. **Requisition Number****:** SUPER005644 Showing 1 location **Job Details** **Description** Supervises and oversees the Ophthalmology front desk and other related administrative functions of an ambulatory site; and other duties as assigned. EDUCATION/EXPERIENCE * High school...
-
Customer Service Receptionist
4 weeks ago
Baltimore, United States FURST BROS. COMPANY Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Receptionist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...