Patient Access Representative II
1 month ago
Location: CHA East Cambridge Care Center
Category: Medical Assistant
Department: CHA Obstetrics & Gynecology Center East Cambridge
Job Type: Full time
Work Shift: Day
Union: Yes
Union Name: CH Laborers 380
We are an OB/GYN practice with a multidisciplinary team consisting of MD's, Midwives and Nurse Practitioners, caring for a diverse population with OB and GYN needs. We provide care to women of all ages in a culturally competent environment. The Medical assistant is an essential member of the clinical team allowing for delivery of effective and safe care to our patients and families.
The Patient Access Representative II (PAR II) position consists of both administrative/clerical functions in addition to the clinical responsibilities of the medical assistant.
PAR IIs are essential members of the ambulatory team. They provide the ambulatory site the flexibility of meeting both clinical and administrative needs, while contributing to the smooth operation of the clinic by facilitating patient flow.
Administrative and Clerical Responsibilities:
• Completes patient registration according to established protocols.
• Collects and processes cash payments using Safe-Pay and provides receipt to patient.
• Verifies patient insurance eligibility using Passport.
• Obtains prior authorization from insurance companies for appointments.
• Answers telephone promptly and courteously using appropriate script to identify self and site.
• Determines urgency of phone call using phone routing guidelines and ensures “warm hand-off” to nurse or other staff member when warranted.
• Assists in clinic efficiency by handing out health care proxy info, screening forms, completes letters, etc.
• Ability to answer and assist patients with billing questions.
• Utilizes critical thinking skills to effectively and efficiently address patient requests and concerns, and maximize flow of patients through the clinic.
• Participates in the prior authorization process for medications.
Actively and efficiently manage the flow of patients through the clinic:
• Pre-visit chart medical record preparation and information gathering to optimize the visit.
• Assist providers with medical histories
• Appropriate documentation in the electronic health record
• Check routine vital signs and point of care testing (based on patient’s reason for visit, age and diagnosis
• Manages room cleaning, stocking, set-up, and turnover.
• Participate in process improvement initiatives.
• Participate in staff meetings, MA meetings and continuing education sessions.
• Assist co-workers in their duties within the limitations of training and scope of practice
• Graduation from an accredited medical assistant program.
Ability to write and verbally communicate in English.
Knowledge of a second language preferred.
Work Experience: Minimum of 2 years experience as a Medical Assistant preferred.
Minimum of one year administrative duties in a clinical setting preferred.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. Healthcare is changing rapidly. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.
Join our team and help us bring Care to the People.
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